Senior Revenue Enablement Manager, Post-Sales

SpyCloud•Austin, TX

19h

About The Position

The Senior Revenue Enablement Manager, Post-Sales enables SpyCloud’s post-sales teams to deliver fast time-to-value, communicate realized and potential customer value, and position SpyCloud consistently for renewals and expansions. The role builds AI-assisted plays, coaching tools, and lifecycle programs supporting implementation, adoption, and value realization. It works across Product Solutions, Customer Success, and Revenue Enablement, partnering with executive stakeholders and cross-functional teams to develop scalable programs and execute the overall Revenue Enablement strategy in partnership with the Director of Revenue Enablement. The role develops post-sales enablement strategy and lifecycle programs; gathers field feedback and turns it into recommendations and targeted enablement; and creates and maintains playbooks and technical documentation with AI-assisted tools. It supports value models, success plans, ROI narratives, joint Sales and CS account planning, and coaching and training for CS and PS teams. It also tracks program adoption, readiness, and effectiveness while aligning pre- and post-sales execution with product direction and revenue goals.

Requirements

At least 6 years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS.
Direct experience building or deploying AI-assisted enablement tools, such as LLM-based coaching, documentation, or workflow tools, including designing how teams use them.
Proven experience enabling post-sales teams such as CS, PS, TAMs, or SEs.
Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
Experience with value modeling, ROI frameworks, or success planning methodologies.
Excellent written and verbal communication skills, with the ability to influence without direct authority.
A data-informed mindset and ability to measure enablement impact and iterate accordingly.

Nice To Haves

Experience in cybersecurity, identity security, or fraud prevention.
Background in or experience enabling Technical Account Management, Product Success, or Sales Engineering.
Familiarity with value-selling methodologies, MEDDPICC, and customer value realization programs.
Experience with Bigtincan or similar Learning Management and Content Management Systems.
Familiarity with or experience enabling selling with or through Channel Partners.

Responsibilities

Develop and execute a Post-Sales Enablement strategy aligned with implementation success, adoption, value realization, expansion, and renewals.
Partner with Product Success and Customer Success leadership to identify customer journey gaps, friction points, and enablement opportunities, determining whether each calls for a program, AI-assisted tool, or neither.
Coordinate with PS and CS leadership to design scalable enablement programs tailored to team goals and needs.
Gather structured feedback from CS and PS and translate it into recommendations for Product, Product Marketing, and Revenue Enablement.
Surface readiness risks ahead of product launches and releases.
Partner with CS and RevOps to use forecasting data and translate risk patterns into targeted coaching, playbooks, or process improvements.
Build and maintain post-sales playbooks for onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities.
Use AI-assisted tools to personalize and maintain customer journey plays while reducing manual content upkeep.
Enable CS and PS teams to execute customer journey plays consistently, including Sales handoffs and collaboration with SEs and Product.
Own or contribute to technical documentation with Product Solutions and Engineering, using AI tools to keep documentation current with less manual maintenance.
Ensure internal documentation is accurate, accessible, and aligned with how teams work in the field, and standardize internal and customer-facing post-sales materials.
Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey.
Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
Enable CS teams to communicate realized value during customer QBRs, renewals, and expansion conversations.
Drive accountability for joint Sales and CS account planning for priority accounts, including expansion and renewal plans.
Design and deliver AI-assisted coaching and training, live and asynchronous, for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives in partnership with GTM Onboarding.
Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
Track adoption, readiness, and effectiveness of Post-Sales Enablement programs.
Collaborate with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to align pre- and post-sales motions.
Connect teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals, building trust and influence through delivery.

Benefits

401(k) with employer contribution (U.S.).
Health, vision, and dental insurance (U.S.).
Health Savings Account available with employer contribution (U.S.).
Employer-paid life, short-term disability, and long-term disability insurance (U.S.).
Generous PTO plan and 16 paid holidays per year (U.S.).
Retirement Savings Plan with employer contribution (U.K.).
Employer-provided private health insurance and Healthcare Cashplan (U.K.).
Employer-paid life insurance, income replacement, and critical illness protection (U.K.).
Employee Assistance Program (U.K.).
25 days annual accrued holiday, 8 paid bank holidays, and a paid company shutdown during winter holidays (U.K.).
Flexible and remote-friendly work options.