Senior Revenue Enablement Manager, Post-Sales

SpyCloud•Austin, TX

1d•$115,000 - $150,000

About The Position

The Senior Revenue Enablement Manager, Post-Sales enables SpyCloud’s post-sales teams to deliver fast time-to-value, communicate realized and potential customer value, and consistently position the company for renewals and expansion. The role builds AI-assisted plays, coaching tools, and lifecycle programs supporting implementation, adoption, and value realization. It works across Product Solutions, Customer Success, and Revenue Enablement, partnering with executive stakeholders and cross-functional teams to develop scalable programs and execute the broader Revenue Enablement strategy alongside the Director of Revenue Enablement. The successful candidate will combine AI-assisted coaching and workflow design with the ability to translate product capabilities into customer-facing value narratives. The role spans the customer lifecycle from onboarding through renewal and includes strategy, field feedback, documentation, value realization, training, program measurement, and collaboration across pre- and post-sales teams.

Requirements

At least 6 years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS; cybersecurity or technical SaaS experience is strongly preferred.
Direct experience building or deploying AI-assisted enablement tools, such as Claude or other LLM-based coaching, documentation, or workflow tools, including designing how teams use them.
Proven experience enabling post-sales teams such as CS, PS, TAMs, or SEs.
Hands-on experience creating technical or process documentation for internal or customer-facing audiences.
Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion.
Experience with value modeling, ROI frameworks, or success-planning methodologies.
Excellent written and verbal communication skills and ability to influence without direct authority.
Data-informed approach and ability to measure enablement impact and iterate accordingly.

Nice To Haves

Experience in cybersecurity, identity security, or fraud prevention.
Background in or experience enabling Technical Account Management, Product Success, or Sales Engineering.
Familiarity with value-selling methodologies, MEDDPICC, and customer value-realization programs.
Experience with Bigtincan or similar Learning Management and Content Management Systems.
Familiarity with or experience enabling selling with or through Channel Partners.

Responsibilities

Develop and execute a Post-Sales Enablement strategy aligned with implementation success, adoption, value realization, expansion, and renewals.
Partner with Product Success and Customer Success leadership to identify customer-journey gaps, friction points, and enablement opportunities, and determine whether to address them with programs, AI-assisted tools, or other approaches.
Coordinate with PS and CS leadership to design scalable enablement programs tailored to team goals and needs.
Gather structured feedback from CS and PS and turn it into recommendations for Product, Product Marketing, and Revenue Enablement; identify readiness risks before product launches and releases.
Partner with CS and RevOps to use forecasting data and translate risk patterns into targeted coaching, playbooks, or process improvements.
Build and maintain post-sales playbooks covering onboarding, implementation milestones, adoption, health checks, renewal readiness, and expansion opportunities.
Use AI-assisted tools to personalize and maintain customer-journey plays while reducing ongoing manual effort.
Enable CS and PS teams to execute customer-journey plays consistently, including Sales handoffs and collaboration with SEs and Product.
Own or contribute to technical documentation with Product Solutions and Engineering, using AI tools to keep it current and reduce manual maintenance.
Ensure internal documentation is accurate, accessible, and aligned with field practices; standardize internal and customer-facing post-sale materials.
Partner with the Director of Revenue Enablement and CS leadership to operationalize value-realization frameworks across the customer journey.
Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases.
Enable CS teams to communicate realized value in customer QBRs, renewal discussions, and expansion conversations.
Drive accountability for joint Sales and CS account planning for priority accounts, including expansion and renewal plans.
Design and deliver AI-assisted live and asynchronous coaching and training for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives, in partnership with GTM Onboarding.
Reinforce consistent messaging around implementation outcomes, adoption success, and value realization.
Track adoption, readiness, and effectiveness of Post-Sales Enablement programs.
Collaborate with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to align pre- and post-sales motions.
Connect teams so customer-facing execution reflects strategy, product direction, and revenue goals; build trust and influence with CS, PS, and Marketing through delivery.

Benefits

401(k) with employer contribution (U.S.).
Health insurance, including employer-provided private health insurance in the U.K.
Vision insurance (U.S.).
Dental insurance (U.S.).
Health Savings Account available with employer contribution (U.S.).
Employer-paid life insurance.
Employer-paid short-term and long-term disability insurance (U.S.); income replacement and critical illness protection (U.K.).
Generous PTO plan and 16 paid holidays per year (U.S.).
25 days annual accrued holiday, 8 paid bank holidays, and a paid company shutdown during winter holidays (U.K.).
Healthcare Cashplan (U.K.).
Employee Assistance Program (U.K.).
Flexible and remote-friendly work options.