Senior Rental Coordinator

White Cap Management•Indianapolis, IN

19h

About The Position

Coordinates all rental activities in an assigned region and supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures it is ready for rental. Processes regional rental orders, bills customers, processes returns, maintains rental job files, and manages re-rent purchase orders and accounts payable invoice reconciliation. Handles cycle counts and inventory asset conversions, ensures rental inventory is repaired and maintained, and monitors transactions for lost or stolen equipment. Supports Account Managers, communicates problems to sales representatives and customers, responds to customer issues, and escalates concerns as needed. Under limited supervision, uses experience and independent judgment to resolve situations and interpret procedures and policies. Provides general guidance, training, and technical assistance to junior support personnel and contributes to their professional development, without hiring or firing authority. Work is typically reviewed periodically by a supervisor or direct customers of the process.

Requirements

Generally 5–7 years of experience in a related area of responsibility.
Technical certification or an associate degree may be required in some areas.
Ability to lift and carry up to 50 pounds.
Ability to stand for periods up to and exceeding 60 minutes.
Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting.
Typically requires overnight travel less than 10% of the time.

Responsibilities

Coordinate all rental activities in an assigned region.
Support telephone and walk-in customers with construction and industrial equipment rentals.
Verify equipment is inspected before and after rental and ensure it is ready for rental.
Process regional rental orders, bill customers, and process rental returns.
Maintain files on rental jobs.
Manage re-rent purchase orders and reconcile accounts payable invoices for re-rents.
Handle cycle counts and inventory asset conversions for rental products.
Ensure rental inventory is repaired and maintained.
Monitor rental transactions to track lost or stolen equipment.
Provide support to Account Managers regarding rental equipment.
Communicate shortages, delivery issues, damages, and other problems to sales representatives and customers.
Respond to customer issues and escalate concerns as needed.
Offer guidance and feedback to Rental Coordinators and provide general guidance, training, and technical assistance to junior support personnel.
Contribute to employees' professional development.