Senior Rental Coordinator

White Cap•Indianapolis, IN

About The Position

Coordinates all rental activities in an assigned region and supports telephone and walk-in customers with construction and industrial equipment rentals. Verifies that equipment is inspected before and after rental and ensures that all equipment is ready for rental. The role processes regional rental orders, customer billing and rental returns; maintains rental-job files; manages re-rent purchase orders and reconciliation of accounts payable invoices for re-rents; and handles cycle counts and inventory asset conversions for rental products. It also supports equipment maintenance, monitors transactions for lost or stolen equipment, assists Account Managers, communicates operational issues to sales representatives and customers, and responds to customer concerns. Under limited supervision, the Senior Rental Coordinator uses experience and independent judgment to interpret procedures and policies, determine appropriate actions, and resolve situations. The role provides general guidance, training, and technical assistance to junior support personnel and contributes to their professional development, without hiring or firing authority.

Requirements

Generally 5–7 years of experience in a related area of responsibility.
Technical certification or an associate degree may be required in some areas.
Ability to lift and carry up to 50 pounds.
Ability to stand for periods up to and exceeding 60 minutes.
Ability to perform repetitive movements, such as using a 10-key or calculator, bending, or squatting.
Typically requires overnight travel less than 10% of the time.

Responsibilities

Process regional rental orders, bill customers, process rental returns, and maintain files on rental jobs.
Manage re-rent purchase orders and reconcile accounts payable invoices for re-rents.
Conduct cycle counts and inventory asset conversions for rental products.
Ensure rental inventory is repaired and maintained, and monitor transactions to track lost or stolen equipment.
Support Account Managers regarding rental equipment.
Communicate shortages, delivery issues, damages, and other problems to sales representatives and customers.
Respond to customer issues and escalate concerns as needed.
Offer guidance and feedback to Rental Coordinators.
Provide general guidance, training, and technical assistance to junior-level support personnel and contribute to their professional development.
Verify that equipment is inspected before and after rental and ensure equipment is ready for rental.