Senior Property Manager

BXP • Seattle, WA

3d • $135,000 - $201,000

About The Position

Manage and oversee overall property management operations, revenue maximization, expense control, and tenant relations in an assigned Seattle portfolio or property, independently and/or through the management of staff. The role provides leadership for daily property operations, financial planning, capital projects, tenant services, vendor relationships, emergency response, parking operations, and regional initiatives. It also supervises and develops management-level staff, maintains property standards, and supports leasing and community engagement.

Requirements

• Bachelor’s degree concentrating in Business Administration or a real estate-related field.
• 7 to 10 years of progressively responsible premier commercial office property management experience.
• Proven ability to execute best-in-class building operations, with strong technical understanding of mechanical, electrical, and plumbing systems and solid understanding of structural design concepts.
• Previous supervisory experience.
• Familiarity with ADA and OSHA.
• Working knowledge of security and life safety protocols.
• Proven leadership abilities.
• Ability to work autonomously and as a productive team member.
• Ability to organize and coordinate work efficiently, set priorities, and motivate others.
• Ability to work in a fast-paced environment and handle multiple simultaneous deadlines and projects.
• Superior written and oral communication and interpersonal skills.
• Excellent problem-solving skills.
• Proficiency with Microsoft Office applications.
• Flexibility with schedule.
• Valid driver’s license.

Nice To Haves

• Certification as a Real Property Administrator (RPA) and/or Certified Property Manager (CPM).
• Continuing education toward LEED certification is highly desirable.

Responsibilities

• Lead day-to-day operations for the assigned portfolio or property, including tenant relations, security, life safety, landscaping, parking, operations and maintenance, capital projects, and financial management.
• Develop annual operating and capital budgets and implement property-level business plans, including quarterly accruals, budget reforecasts, variance explanations, and required financial reporting.
• Manage and oversee capital expenditure projects as required.
• Maintain familiarity with lease provisions concerning operations, services, expenses, tenant use, and landlord obligations.
• Engage qualified contractors to service properties in accordance with lease requirements and company standards.
• Solicit, negotiate, and administer service contracts.
• Liaise with other departments to drive projects and maintain service levels and operations.
• Review and approve property invoices.
• Provide operational backup for site-wide operations projects and staff, including retail and common areas.
• Collaborate with the Marketing team on client appreciation events.
• Participate in collections by communicating with clients and regional staff and providing support as needed.
• Maintain frequent tenant contact to improve service delivery and client satisfaction.
• Review client alteration plans and confirm required documentation before work begins.
• Provide additional client services and enhance work-order revenue.
• Inspect client spaces, public and mechanical areas, and grounds to ensure maintenance and cleanliness.
• Tour client-space construction projects to help ensure building systems and adjacent occupied common areas are not negatively affected.
• Manage and mentor management-level staff, support their training, and develop their commercial property management knowledge.
• Assess staff performance, conduct reviews as appropriate, and provide or arrange employee training.
• Develop and maintain business relationships with tenants, vendors, and the local business community.
• Resolve crisis-management matters, support injury and illness prevention, and maintain the region’s business continuity plan.
• Lead coordination and execution of regional portfolio initiatives, projects, and strategic planning.
• Meet with janitorial, landscaping, parking, snow removal, maintenance, and security contractors to review work quality and compliance with specifications.
• Oversee timely execution of the BP Loss Control Program and Emergency Response Planning; ensure employees are trained and drilled and materials are periodically updated.
• Investigate and report accidents and property damage to management and authorities as appropriate.
• Manage property-level energy use and conservation efforts.
• Communicate with retailers, office tenants, and the community regarding marketing programs and/or public relations firm responsibilities.
• Provide feedback on contract employees’ performance to vendors as needed.
• Assist the BXP Leasing Group as required, including conducting leasing tours.
• Monitor vendor insurance certificate requirements.
• Take responsibility for property emergency response procedures.
• Maintain working knowledge of company databases and informational and reporting tools.
• Keep current on property management practices through professional organizations and professional development courses or seminars.
• Participate in community partner organizations.
• Manage, implement, and maintain accountability for parking operations.
• Perform other duties as assigned.

Benefits

• Competitive total rewards package, including base salary and annual discretionary bonus.
• Medical coverage.
• Dental coverage.
• Retirement savings plan with competitive company match.
• Backup childcare.
• Educational assistance.
• Employee support programs.
• Commuter transit subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior