Senior Property Manager

Mission Rock Residential • Colorado Springs, CO

1d

About The Position

The Senior Property Manager is accountable for day-to-day property operations, overseeing and enhancing the property’s value, leading a team of leasing and service professionals, and improving residents’ experience through exceptional customer service. The position emphasizes Mission Rock Residential’s values of integrity, accountability, respect, relationships, inclusivity, vision, and empathy. The Senior Property Manager develops the property budget, monitors physical and operational performance, maintains owner and resident relationships, oversees leasing quality and compliance, and supports the development and accountability of the team.

Requirements

• Proven ability to lead and develop a team while driving financial goals.
• Deep understanding of the multi-housing market, including legislative changes and evolving macro-level and submarket conditions.
• Strong customer service and communication skills and emotional intelligence, with a willingness to go the extra mile and build rapport with residents and team members.
• Strong organizational and time-management skills.
• Ability to empathize, collaborate, and engage with others.
• Desire to improve the lives of others.
• 4–5 years of customer service or sales experience.
• 2–4 years of experience managing and developing a team.
• Adherence to Fair Housing best practices, individually and as part of a team.
• Advanced computer skills, including familiarity with Microsoft Suite and Yardi Voyager.
• Solution-oriented approach and attention to detail.
• Property management skills or experience.
• Authorization to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

• Lead the property team by modeling Mission Rock’s culture and promoting collaboration, communication, and transparency.
• Develop and manage the property budget to meet or exceed owner expectations.
• Ensure optimal property performance across the physical asset, operations, and resident and team-member sentiment.
• Work with the Service Manager and Service team to ensure apartment homes and turns meet Mission Rock standards.
• Evaluate the property daily for curb appeal and cleanliness from the perspective of residents and owners.
• Manage resident relationships and events, modeling the company’s commitment to high-quality service.
• Coordinate and maintain vendor partnerships, including landscaping, cleaning, and pest control services.
• Oversee effective communication with residents, clients, team members, and vendor partners, and hold the team accountable for consistent, quality interactions.
• Develop team members, including the Assistant Property Manager, Leasing Consultants, and Service Team Members.
• Oversee the quality of the property’s leasing process and file execution, and stay informed about industry and legislative requirements.
• Maintain a neat office and clubhouse and help keep the community clean, while promoting accountability across the team.

Benefits

• Career advancement and learning opportunities
• Bonus opportunity
• 13 paid holidays, including a floating holiday and volunteer day
• Accrued sick time
• 15 days (120 hours) of vacation time in the first year, with additional time thereafter
• Housing discount opportunity
• 401(k) with company match
• Medical insurance
• Dental insurance
• Vision insurance
• Employer-sponsored short-term and long-term disability plans
• Company-paid life insurance
• Health savings account with employer contribution
• Flexible spending account
• Voluntary benefits
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed