Senior Property Manager

ResidentialONE•Forestville, MD

About The Position

The Senior Property Manager is responsible for overall community operations, with a focus on optimizing revenue and net operating income, preserving assets across multiple properties, improving operational efficiency through policy, developing team members, and creating a positive work environment. The role reports to the Regional Director or Vice President, as applicable, and may perform other duties as assigned. The Senior Property Manager oversees property staff and operations, including leasing and compliance, financial performance, maintenance, reporting, resident relations, inspections, and adherence to affordable-housing requirements. The position provides direction and training to the Property Manager and community staff, supports owner relationships, maintains accurate records and reporting, and helps ensure the community meets company and owner goals.

Requirements

High school diploma or GED required.
At least 3 years of residential leasing or property-management experience overseeing two or more sites and/or 500 or more units.
At least 2 years of experience with LIHTC/Section 8 property management.
Ability to multitask and organize the needs and performance of multiple properties.
Excellent communication and time-management skills.
Well-developed customer-service and sales skills.
Ability to read and understand information and ideas presented orally and in writing.
Ability to communicate information and ideas orally and in writing so others understand.
Ability to perform general office work, including extended sitting and computer operation, and to move between departments, floors, and properties.
Ability to conduct property tours involving walking and/or climbing stairs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Report to the Regional Director and keep them informed about daily property performance.
Support and direct the Property Manager and train property staff.
Create a welcoming and supportive environment for residents, visitors, and staff.
Attend monthly owners meetings, prepare agendas, and respond to owner requests in a timely manner.
Maintain the office in a clean, neat, and professional condition and ensure required signs, postings, and notices are displayed according to company policy.
Evaluate staff performance, complete annual performance reviews, set goals, provide support, and counsel underperforming staff.
Prepare, approve, and submit timesheets and payroll adjustments.
Assist the Regional Director with staff selection and conduct preliminary interviews.
Maintain working knowledge of affordable-housing regulatory forms and documents.
Submit accurate and complete reports, including owner reports, according to the company timetable.
Maintain building security measures and ensure incidents are documented and reported to management, owners, and insurance carriers within 24 hours.
Conduct in-house file audits semi-annually and maintain property filing systems daily, including applicant/resident, accounting, vendor, and contract files.
Ensure community staff attend mandatory and other relevant training.
Use Boston Post software and the paperless workflow process accurately and efficiently.
Prepare Reserve Funds Replacements (RFR).
Supervise leasing and compliance efforts, including occupancy, recertifications, and move-outs; assist as needed to meet company, owner, and community goals.
Supervise, assist with, and review certification processes, ensuring timely and accurate annual and interim certifications.
Set goals for staff to maintain full occupancy through curb appeal, service, and retention strategies.
Execute apartment leasing marketing and advertising campaigns in conjunction with the Affirmative Fair Housing Marketing Plan (AFHMP), and track AFHMP expiration, updates, outreach, and activities.
Ensure the Community Manager provides residents written notice of issues affecting their tenancy.
Prepare and pre-audit first-year investor lease-up files and make corrections as needed.
Stay current on affordable-housing rules and guidelines applicable to the community and ensure correct set-asides, rents, and income limits are used.
Complete semi-annual apartment/townhome inspections and quarterly exterior/interior inspections.
Supervise and assist staff in preparing for inspections and audits; remain current on and comply with laws and policies affecting community marketing and leasing.
File eviction court documents and attend scheduled court hearings.
Prepare accurate and timely affordable-housing year-end and/or quarterly reports and supervise annual file purging when applicable.
Achieve financial stability through cost reduction and systems intended to maintain 0% delinquency.
Oversee daily site financial operations, including accounts receivable, accounts payable, move-out dispositions, and security deposits.
Ensure daily rent and deposit bank deposits are made and supporting documentation is accurately filed.
Ensure Boston Post batches match bank scans and/or deposits.
Apply rental-policy collection procedures, follow up daily on delinquent accounts, and send notices for prepaid accounts.
Prepare the annual operating budget, work with the Regional Director to maintain budget guidelines, and explain monthly variances in writing.
Maintain familiarity with accounts payable and accounts receivable procedures and requirements.
Oversee maintenance department operations and purchases.
Assist the Community Manager in soliciting and reviewing contract-work bids before submission to the Regional Director for approval; ensure contract work is completed.
Help the maintenance department understand budget constraints and use its budget effectively.
Enforce the purchase-order and invoice process, oversee and review inventory controls, and ensure preventive maintenance is completed on schedule.
Perform other duties as assigned.