Affordable Senior Property Manager

Avenue5 Residential, LLC • Oakland, CA

3d • $70,000 - $80,000

About The Position

The Senior Property Manager is responsible for the overall operations of more than one property or a large property. Responsibilities include ensuring efficient operations, overseeing supplier contracts, maintenance, lease administration, and monthly reporting. The role also creates a positive experience for residents, associates, and clients.

The position manages daily property operations, resident satisfaction and retention, the resident lifecycle, property financial performance, and marketing. It also leads associates, meets client expectations, responds to resident concerns, implements emergency plans, and manages property safety and risk initiatives.

Requirements

• High school diploma required.
• Three or more years of property management experience required.
• Two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Bachelor’s degree preferred.
• Real estate license preferred or may be required in some locations.
• Knowledge of Salesforce.com preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

• Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and property marketing in accordance with company standards.
• Meet client expectations and provide an excellent customer service experience.
• Recruit, interview, provide corrective feedback to, and hire associates.
• Lead and communicate a shared vision, and provide coaching and development to create a climate in which associates can do their best.
• Execute the strategic marketing plan to attract and retain residents.
• Understand the operations guidelines established within the property management agreement.
• Respond to resident complaints and issues and serve as a liaison to residents and the corporate office regarding common-area maintenance administration and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
• Organize and implement site natural-disaster and emergency-evacuation plans.
• Manage property and associate safety records, property-loss claims, and risk-management initiatives.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• 10 paid holidays, including a community service day and the employee’s birthday.
• Generous time-off plan.
• Mentoring and professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED