Property Manager / Affordable

Gates Hudson & Associates•Washington, DC

1d•$100,000 - $110,000

About The Position

The Property Manager / Affordable is accountable for all property operations and coordinates people, activities, and available resources to meet objectives established by the Regional Manager and Property Owner, including maximizing occupancy and property value. The Property Manager also trains the Assistant Property Manager to assume the role’s duties during the Property Manager’s absence. All business must be conducted in accordance with company policies and procedures and applicable fair housing, accessibility, and other laws concerning apartments. The role spans financial management, hiring and supervision of on-site staff, administrative and leasing work, accounts receivable, marketing, resident relations and retention, property maintenance, and safety. The Property Manager manages budgets and property records, supports leasing and rent collection, responds to residents and prospects, coordinates maintenance, and ensures compliance with company policies and applicable regulations.

Requirements

Affordable housing experience is required.
At least 5 years of experience as a Property Manager in affordable housing.
High school degree or equivalent certification.
Ability to work independently and as a productive member of a team.
Knowledge of landlord/tenant, ADA, and fair housing law.
Ability to lead, develop, and mentor a team.
Ability to organize and coordinate work efficiently, set priorities, and motivate others.
Strong customer service background.
Excellent written and verbal communication skills.

Responsibilities

Assist with preparation of the annual budget and manage spending within approved budget guidelines.
Ensure routine expenditures are consistent with the owner-approved budget, control purchases, and use approved vendors.
Process, approve, and submit invoices to the Corporate Office weekly.
Maintain and reconcile the petty cash account.
Implement rental payment policies and pursue delinquent accounts.
Hire and terminate on-site staff with Regional Manager approval.
Train, motivate, supervise, and evaluate on-site staff; conduct employee orientation, performance reviews, and ongoing training.
Review and approve staff timesheets and exercise direct supervision over property staff.
Investigate and respond to written resident complaints.
Manage applicant qualification and approve or deny applications according to company guidelines.
Ensure lease accuracy and compliance, and maintain office files and records according to company policies and practices.
Coordinate with vendors and contractors regarding work schedules, billing, vendor relations, and insurance certificates.
Prepare rent increase Group Edit Lists for Regional Manager approval.
Review correspondence, attend corporate management meetings, and conduct on-site staff meetings.
Provide clerical support, including typing, filing, report writing, answering phones, and closing daily reports.
Complete lease applications, verifications, lease paperwork, and related addendums; notify prospects of application results and accept rents and deposits.
Complete guest cards and prospect documentation, send thank-you notes, and follow up with prospects.
Maintain accurate records, logs, and operating access data; produce daily, weekly, and monthly reports.
Monitor office supply inventory.
Follow accounts receivable checklists and monthly calendars; collect, verify, and post resident payments in the automated Accounts Receivable Module.
Deposit monies in the bank daily and contact delinquent tenants, issue reminder letters, and follow up on unpaid balances.
Review and audit delinquency and prepaid reports and submit corrections to the accounting department.
Assess non-recurring charges in accordance with leases and applicable county and state regulations.
Issue non-payment or 5 Day Pay or Quit notices as applicable, forward suit lists to attorneys, and testify in court when necessary in delinquency or possession matters.
Review move-in accounts to ensure recurring charges are correct before move-in.
Reconcile security deposit returns and move-out accounts, assess final charges, and prepare Financial Disposition Forms accurately and promptly.
Process vacated tenant bad debt and forward it to a collection agency when needed.
Welcome and show the property to prospective residents, handle incoming calls, and complete appropriate paperwork.
Review advertising for accuracy and promote resident and business referral programs.
Suggest marketing and resident-satisfaction improvements to the Regional Manager.
Maintain a positive customer-service attitude and promote goodwill among prospects, residents, coworkers, and contractors.
Review notices to vacate, identify reasons for move-outs, and attempt to retain residents.
Conduct move-in and move-out inspections with residents.
Supervise routine maintenance service and follow up to ensure resident satisfaction.
Walk and inspect the property regularly, including vacant apartments.
Coordinate maintenance and contractors to ensure timely apartment turnovers after move-outs.
Monitor and schedule maintenance activities and oversee preventive maintenance and energy-management inspections and programs.
Provide timely feedback during emergencies and submit written incident or accident reports.
Ensure workers’ compensation claims are reported and required paperwork is completed.
Promote safety and security measures in property maintenance to reduce owner liability and protect residents and employees.