Affordable Senior Property Manager

Avenue5 Residential • Oakland, CA

2d

About The Position

The Senior Property Manager is responsible for the overall operations of more than one property or a large property. The role oversees efficient operations, supplier contracts, maintenance, lease administration, and monthly reporting, while creating a positive experience for residents, associates, and clients.

The position manages day-to-day property operations, including resident satisfaction and retention, resident lifecycle activities, property financial performance, and marketing. It also leads associate recruitment and development, responds to resident concerns, manages safety and risk initiatives, and implements emergency plans.

Requirements

• High school diploma required.
• Three or more years of property-management experience required.
• Two years of direct management experience required.
• Knowledge of resident rental lifecycle activities required.
• Very strong organizational and time-management skills.
• Strong interpersonal skills to communicate effectively and sensitively with all levels of management.
• Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Sensitivity to confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as a telephone, fax machine, printer, copier, and key track system.
• Excellent customer-service and interpersonal skills, including the ability to relate to others.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

• Bachelor’s degree preferred.
• Real estate license preferred or may be required in some locations.
• Knowledge of Salesforce.com preferred.
• Prior experience with Yardi Voyager or another equivalent system preferred.

Responsibilities

• Manage day-to-day property operations, including resident satisfaction and retention, lease administration, rent collection, delinquency management, property P&L, and marketing, in accordance with company standards.
• Meet client expectations and provide excellent customer service.
• Recruit, interview, provide corrective feedback to, and hire associates.
• Lead and communicate a shared vision, and coach and develop associates.
• Execute the strategic marketing plan to attract and retain residents.
• Understand and follow the operations guidelines established in the property management agreement.
• Respond to resident complaints and issues, and serve as liaison between residents and the corporate office on common-area maintenance and enforcement of landlord rules and regulations.
• Maintain professional and technical knowledge through educational workshops, professional publications, and personal networks.
• Organize and implement site natural-disaster and emergency-evacuation plans.
• Manage property and associate safety records, property-loss claims, and risk-management initiatives.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Generous time-off plan, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED