SENIOR PROPERTY MANAGER II

Tulsa Housing Authority•Tulsa, OK

8d•$67,062 - $71,274•Onsite

About The Position

The Senior Property Manager II manages and maintains operations for 345 or more units at Tulsa Housing Authority properties, safeguarding assets and maximizing profitability. The role is responsible for the properties’ long-term viability using an asset-management approach and for supervising site staff and activities to keep the properties fiscally sound. The position is associated with 36N, a mixed-income development in Tulsa’s Phoenix District. The development is planned to include 545 apartment homes, tax-credit and market-rate units, and more than 9,000 square feet of commercial space. It is being built in seven phases; Phase 2 is under construction, with full lease-up for that phase scheduled to begin in October. The community includes one-, two-, and three-bedroom homes and amenities such as a neighborhood grocery bodega, fitness centers, and resident lounges. The manager oversees resident services, leasing and occupancy, compliance with HUD and agency requirements, property maintenance and safety, budgeting and procurement, and the performance and development of staff. The role supervises eight or more employees and may respond to resident or site emergencies after hours.

Requirements

An associate degree or at least 60 credit hours equivalent to an associate degree plus four or more years of related experience, or six or more years of related experience.
Related experience may be in customer service, public or private property management, or volunteer service agencies.
Must possess a valid Oklahoma driver’s license.
Must have dependable, insured transportation.
Must obtain a Public Housing Manager (PHM), Certified Occupancy Specialist (COS), or equivalent certification within one year if not already held.

Nice To Haves

Public Housing Manager (PHM), Certified Occupancy Specialist (COS), or equivalent credential is desired.
Multifamily property-management experience preferred.
Tax-credit experience strongly preferred.

Responsibilities

Greet prospective residents, show available units, and encourage occupancy.
Investigate resident complaints and respond to inquiries about occupancy and related services.
Monitor property conditions to protect the health, safety, and security of residents, guests, vendors, and employees.
Maintain program procedures and reporting in accordance with agency standards and HUD regulations, and maintain technical expertise in HUD regulations.
Coordinate with community social agencies and entities to connect residents with resources; counsel residents and make referrals to the Resource Coordinator as needed.
Review staff reports, audits, program activities, and other information; evaluate program effectiveness and service quality; and develop controls for accountability, policy implementation, and efficiency.
Review and enter data; prepare correspondence, leasing documents, and reports.
Directly supervise subordinate staff and ensure administrative accountability and adherence to agency personnel policies, including accurate payroll, time and leave, overtime, and mileage records.
Advise personnel on departmental rules, regulations, and policies and assist in developing compliant procedures.
Conduct random internal audits of resident files for compliance with admissions, continued occupancy, and housing-management procedures.
Participate in training, promote staff development, and develop and implement staff training programs.
Safeguard assigned development assets, including conducting unscheduled on-site audits of fixed assets and staff tool lists.
Achieve and maintain assigned development and staff performance goals and objectives.
Prepare budgets, monitor expenditures, sign invoices, and track service-labor fees to maintain fiscal soundness.
Meet as needed with resident associations, service coordinators, and THA management concerning plans for housing management and maintenance, property appearance, security, and resident compatibility.
Perform annual and interim resident recertifications and enforce lease terms and applicable HUD and Housing Authority policies, regulations, and guidelines.
Initiate court proceedings under the Oklahoma Landlord Tenant Act, HUD regulations, and THA policies when other remedies are unavailable.
Establish rent-collection procedures, assess applicable charges to vacated units, and ensure maintenance work meets THA inspection standards and time constraints.
Respond to resident or site needs, including after-hours emergencies, and notify THA senior management as required.
Develop effective maintenance procedures, review current and anticipated capital needs, and document and report them to THA senior management.
Procure property services and supplies within budget constraints.
Maintain dependable, insured transportation.
Perform other duties as assigned.
Supervise eight or more employees at various THA public housing properties, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and problems.

Benefits

401(k) retirement plan with an 11% THA contribution; employees may also contribute.
Health plan through Blue Cross Blue Shield Oklahoma, available beginning the month after the start date.
Dental coverage available beginning the month after the start date.
Vision coverage available beginning the month after the start date.
Life insurance equal to 1.5 times annual salary, paid for by THA.
Short- and long-term disability coverage available.
Twelve paid holidays, plus company-paid time off from December 24 through January 1.
Annual leave accrual of 12 days per year for 0–3 years of service and 15 days per year for 4–6 years of service.
Sick leave accrual of 12 days per year.
Flexible Spending Account for individual and/or dependent care.