Senior Property Manager II

Tulsa Housing Authority•Tulsa, OK

7d•Onsite

About The Position

Tulsa Housing Authority is hiring a Senior Property Manager II to lead property operations at 36N, a mixed-income community in Tulsa’s historic Phoenix District. The development is planned to include 545 apartment homes, tax-credit and market-rate units, and more than 9,000 square feet of commercial space. Phase 2 is under construction, with full lease-up scheduled to begin in October. The role manages and maintains operations for 345 or more units, safeguards THA assets, and supports the long-term fiscal viability and profitability of the properties using an asset-management approach. The manager supervises staff and site activities, ensures compliance with agency standards and HUD requirements, and oversees resident services, leasing, maintenance, budgets, and property performance. The position also responds to site or resident emergencies after hours. The position requires an associate degree or at least 60 credit hours plus four or more years of related experience, or six or more years of related experience. Related experience may include customer service, public or private property management, or volunteer service agencies. A Public Housing Manager or Certified Occupancy Specialist credential is desired or must be obtained within one year; equivalent credentials are also noted. A valid Oklahoma driver’s license and dependable insured transportation are required.

Requirements

Associate degree or at least 60 credit hours equivalent to an associate degree plus four or more years of related experience, or six or more years of related experience.
Related experience may come from customer service, public or private property management, or volunteer service agencies.
Must possess a valid Oklahoma driver’s license.
Must have dependable insured transportation.
A Public Housing Manager (PHM) or Certified Occupancy Specialist (COS) credential is desired or must be obtained within one year; equivalent credentials are also accepted as noted in the posting.
Ability to directly supervise eight or more employees and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Ability to respond to after-hours emergencies.

Nice To Haves

Public Housing Manager (PHM) or Certified Occupancy Specialist (COS) credential; the posting says it is desired or must be obtained within one year.
Equivalent credentials such as Accredited Certified Manager (ARM) or Certified Occupancy Specialist (COS).
Multifamily property management experience.
Tax-credit experience; strongly preferred.

Responsibilities

Welcome prospective residents, show available units, and encourage applicants to occupy them.
Investigate resident complaints and respond to inquiries about occupancy and related services.
Monitor property conditions to help ensure the health, safety, and security of residents, guests, vendors, and employees.
Maintain program procedures and reporting in accordance with agency standards and HUD regulations, and maintain technical expertise in HUD requirements.
Coordinate with community social agencies and other entities to connect residents with additional resources; counsel residents and refer them to the Resource Coordinator as needed.
Review staff reports, administrative audits, and program information; evaluate program effectiveness and service quality, and establish controls for accountability and efficiency.
Review, analyze, and enter data; prepare correspondence, leasing documents, and reports.
Directly supervise staff, ensure administrative accountability and compliance with personnel policies, and oversee payroll, time and leave reporting, overtime, and mileage logs.
Advise personnel on departmental rules and policies and help develop procedures that ensure compliance.
Conduct random internal audits of resident files for compliance with admissions, continued occupancy, and housing management requirements.
Participate in training, promote staff development, and develop and implement staff training programs.
Safeguard assigned development assets, including conducting unscheduled audits of fixed assets and staff tool lists.
Achieve and maintain applicable agency and departmental performance goals for assigned developments and staff.
Prepare budgets, monitor expenditures, sign invoices, and track service and labor fees to support fiscal soundness.
Meet as needed with resident associations, service coordinators, and THA management regarding housing management and maintenance plans, including appearance, maintenance, security, and resident compatibility.
Conduct annual and interim resident recertifications and enforce lease terms and applicable HUD and Housing Authority policies and regulations.
Initiate court proceedings under the Oklahoma Landlord Tenant Act, HUD regulations, and THA policies when other remedies are unavailable.
Establish rent-collection procedures, assess applicable charges to vacated units, and ensure maintenance work meets THA inspection standards and time constraints.
Respond to resident and site needs, including after-hours emergencies, and notify appropriate THA senior management as required.
Develop efficient maintenance procedures and identify current and anticipated capital expenditure needs; document and report those needs to THA senior management.
Procure property services and supplies within budget constraints.
Perform other duties as assigned.
Supervise eight or more employees at various THA public housing properties, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems.

Benefits

401(k) retirement plan with an 11% THA contribution; employee contributions are also permitted.
Health plan through Blue Cross Blue Shield Oklahoma, available beginning the month after the start date.
Dental insurance, available beginning the month after the start date.
Vision insurance, available beginning the month after the start date.
Life insurance equal to 1.5 times annual salary, paid for by THA.
Short- and long-term disability coverage.
Twelve paid holidays, plus company-paid time off from December 24 through January 1.
Annual leave accrual of 12 days per year for 0–3 years of service and 15 days per year for 4–6 years of service.
Sick leave accrual of 12 days per year.
Flexible Spending Account for individual and/or dependent care.