Property Manager II
About The Position
The Property Manager II oversees the daily operations of a property, optimizes financial performance, and supports an exceptional resident experience under the direction of the Portfolio Manager. The role manages rent collections and delinquent accounts, processes rental applications, and works within property budgets. It also ensures compliance with property requirements and LIHTC/HOME regulations, coordinates unit turnover and maintenance, responds to emergencies, and collaborates with residents, applicants, vendors, supervisors, and internal teams. The position may require filling in for the Portfolio Manager, providing technical assistance and training to team members, and working after hours, evenings, or weekends when needed. The stated regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The role is classified as exempt from overtime provisions.
Requirements
- High school diploma or GED.
- Three to five years of property management experience.
- Proficiency with MS Office.
- Strong interpersonal skills and ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
- Excellent written and oral communication skills.
- Excellent customer service skills.
- Critical thinking, problem-solving, organizational, and time-management skills.
- Ability to work well with others in a team approach.
- Outstanding phone etiquette.
- Demonstrated leadership skills.
Nice To Haves
- Bachelor’s degree preferred.
- Knowledge of Onesite is a plus.
Responsibilities
- Ensure lease-up occupancy and funding deadlines are met.
- Review rental applications for accuracy and property-specific qualifications.
- Conduct move-in orientations covering policies, rules, and rental terms.
- Collect rent in a timely manner, manage delinquent accounts and rent documentation, and handle evictions when necessary.
- Provide supervisors with monthly updates on outstanding rents and collection efforts.
- Prepare and process bank deposits and ensure rents are properly posted in property management software.
- Complete income documentation in accordance with LIHTC/HOME regulations.
- Ensure compliance with property and LIHTC/HOME program requirements, working with the Asset Manager.
- Monitor unit turnover and coordinate with Maintenance to minimize vacancy-related income loss.
- Manage move-ins and move-outs, including apartment inspections at check-in and check-out.
- Respond promptly to emergencies, report accidents, and prepare appropriate documentation.
- Communicate with residents, applicants, vendors, and internal teams to support smooth operations.
- Ensure residents have a clean and well-maintained community.
- Help resolve resident complaints and address customer concerns using problem-solving and conflict-resolution skills.
- Adhere to Fair Housing practices and regulations.
- Work with the Portfolio Manager to prepare the property's annual operating budget.
- Provide technical assistance to team members and collaborate with the supervisor on resources and training, including leading training sessions.
- Fill in for the Portfolio Manager as needed.
- Perform additional duties assigned by the Portfolio Manager or supervisor.
- Work after hours, evenings, or weekends when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
