Senior Program Manager (New England area)

Michaels Energy•Boston, MA

6d•$135,000 - $150,000•Remote

About The Position

Michaels Energy is seeking a Senior Program Manager to lead a portfolio of utility energy efficiency programs in the New England area. The role owns the financial and operational performance of assigned programs and serves as a primary relationship manager and trusted advisor to utility clients. The Senior Program Manager leads cross-functional teams across engineering, outreach, marketing, program operations, and other functions, connecting program strategy, financial performance, client relationships, and operational execution. The position includes shaping portfolio strategy and operations, managing budgets and forecasts, fulfilling contractual commitments, and identifying opportunities for growth and contract renewal. The Senior Program Manager will work closely with utility clients and internal technical and engagement teams to develop scalable, effective, and financially sound programs. The work is remote within New England, with regional travel for client meetings and team collaboration, up to approximately 15%.

Requirements

At least five years of relevant experience leading complex programs, portfolios, or business operations; ideally in utility energy efficiency, energy services, electrification, or a related industry.
Demonstrated financial acumen and accountability for business results, including developing and managing budgets, forecasting financial performance, and making decisions informed by financial and operational data.
Experience leading cross-functional teams, aligning resources, and delivering results through collaboration and influence.
A track record of building strong client or stakeholder relationships and communicating effectively with senior-level decision-makers.
Strong analytical, organizational, and problem-solving capabilities, with a commitment to operational excellence and continuous improvement.
Bachelor's degree or equivalent combination of education and relevant professional experience.

Nice To Haves

Leadership of utility-sponsored energy efficiency or decarbonization programs, particularly commercial and industrial initiatives.
Experience developing contract scopes, program budgets, and financial models that balance client commitments with business performance.
Experience identifying and developing opportunities for contract expansion, renewal, or new business.
Familiarity with the utility, regulatory, and market environment in the relevant region.

Responsibilities

Own the financial and operational performance of assigned utility programs, including revenue, profitability, budgets, forecasting, and contractual commitments.
Develop and execute portfolio strategies aligned with client objectives, program performance, and company goals.
Develop financially sound program budgets and scopes of work that account for staffing, delivery activities, and performance targets.
Monitor performance, anticipate risks, and make informed decisions to improve financial and operational results.
Partner with business development and company leadership to identify, shape, and pursue portfolio growth and contract renewal opportunities.
Serve as a primary relationship manager and trusted advisor to utility client counterparts.
Understand client priorities, contractual expectations, regulatory considerations, and changing market conditions.
Lead strategic client conversations about program performance, opportunities, challenges, and priorities.
Lead multidisciplinary delivery teams across engineering, outreach, marketing, program operations, and other functions.
Set priorities, accountabilities, staffing plans, and collaboration channels to align resources with commitments.
Develop and improve processes, tools, and operating practices for consistent, efficient, high-quality delivery.
Anticipate and resolve delivery challenges collaboratively across teams.
Contribute to a culture of accountability, partnership, continuous learning, and strong execution.
Identify and advance improvements to program economics, operational effectiveness, and client and customer experience.
Communicate complex program and financial information effectively to clients, delivery professionals, and senior leadership.