Senior Program Manager

Voya Financial • Boston, MA

23d • $114,480 - $170,070

About The Position

As a Senior Program Manager, you will serve as the primary point of accountability for planning and delivering large, complex projects or medium-to-large programs that support business unit and enterprise priorities. You will lead initiatives that span multiple business and technology areas, involve significant organizational change, and typically manage budgets of $8M-$15M, with programs up to $15M. Working with a high degree of autonomy, you will bring structure, transparency, and disciplined execution to changing scope, complex dependencies, and elevated delivery risk. You will also help strengthen Voya's delivery methodologies, standards, tools, and project management community.

Requirements

• 5+ years of experience leading large or significant projects or medium-to-large programs, typically with budgets of $8M-$15M.
• Expert knowledge of project, program, or portfolio management principles, governance, controls, tools, and delivery practices.
• Demonstrated success leading complex initiatives through highly matrixed, cross-functional teams across business and technology organizations.
• Strong financial acumen, including experience with budgets, forecasts, cost drivers, trade-offs, and outcome-based investment decisions.
• Proven ability to identify what is critical, simplify complex problems, set priorities, and drive timely, well-reasoned decisions.
• Experience proactively managing dependencies, risks, issues, organizational readiness, and stakeholder acceptance in dynamic environments.
• Ability to influence and inspire without direct authority, build partnerships across organizational levels, and establish credibility with senior leaders.
• Clear, concise, and audience-appropriate verbal, written, and presentation communication skills.
• Sound judgment, self-awareness, resilience, and the ability to remain effective under pressure while managing tight deadlines and acceptable risk.
• Ability to work with a high degree of autonomy while remaining disciplined, flexible, collaborative, and accountable for outcomes.
• Bachelor's degree in business, technology, project management, or a related field, or an equivalent combination of relevant education and professional experience.

Nice To Haves

• Experience in financial services or management consulting, particularly within retirement or employee benefits.
• Experience leading business transformation, technology modernization, or enterprise change initiatives across multiple functions.
• Experience providing oversight for a business or technology portfolio and managing complex vendor relationships.
• Project or program management certification, such as PMP, PgMP, or an equivalent industry-recognized credential.
• Master's degree in business, technology, project management, or a related field.

Responsibilities

• Own end-to-end planning, execution, implementation readiness, and reporting for complex projects and programs across multiple business and technology areas.
• Translate business problems and expected benefits into clear program objectives, measurable outcomes, delivery plans, and decision points.
• Deliver agreed outcomes on time, within scope and budget, and to established quality standards while balancing stakeholder expectations and acceptable risk.
• Develop and maintain an integrated view of milestones, dependencies, resources, risks, issues, assumptions, and impacts across projects, programs, and portfolios.
• Create early visibility into critical risks and dependencies, drive practical mitigation plans, and escalate decisions before delivery, budget, readiness, or acceptance is jeopardized.
• Remove barriers, resolve competing priorities, and enable cross-functional teams to maintain momentum through complex execution challenges.
• Partner with Finance to manage forecasts, understand cost drivers, explain financial performance, and provide leadership with actionable insight.
• Build trusted relationships with sponsors and senior leaders; communicate concise recommendations, trade-offs, and decisions with confidence and transparency.
• Influence business strategy and shape initiatives by connecting delivery choices to customer value, enterprise priorities, and expected benefits.
• Lead organizational readiness and change efforts so stakeholders understand the purpose, impact, and actions required for adoption.
• Manage vendor relationships and third-party commitments when required, including delivery expectations, dependencies, risks, and performance.
• Capture lessons learned, retain reusable knowledge, and identify opportunities to simplify delivery, reduce cost, and improve efficiency.
• Coach and mentor members of the project management community and model consistent use of Voya delivery methodologies, standards, and tools.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior