Senior Program Manager

Halvik • Washington, DC

1d

About The Position

Halvik Corp is seeking a Senior Program Manager to monitor and manage service-oriented IT support services, ensuring compliance with contract requirements, performance measures, and deliverables, while providing project management services. The role supports a centralized, enterprise service desk that handles IT incidents and service requests and resolves technical issues for an end-user community.

The position also involves managing client interactions and project reporting, maintaining project-management artifacts, leading teams in an IT environment, and contributing to enterprise infrastructure strategy, architecture, service-delivery standards, and procedures. The role requires a Public Trust clearance and a PMP certification.

Requirements

• Bachelor of Science or Bachelor of Arts degree in a related field, or equivalent.
• At least 8 years of experience, including 4 years in a supervisory role.
• Experience managing extensive client interactions and providing project status and progress updates weekly or as needed.
• Strong experience creating and maintaining project-management artifacts, including project charters, plans, schedules in MS Project, resource allocation models and estimates, risk and issue logs, communication plans, quality assurance plans, and status reports.
• Expert-level experience leading teams in an IT environment.
• Strong teamwork and interpersonal skills, with the ability to communicate and persuade customers, employees, and management at all levels and work in a cross-functional environment.
• Ability to lead development of infrastructure strategy, architecture, service-delivery standards, and enterprise procedures.
• Ability to analyze and predict trends and develop long-range plans for cost-effective and competitive enterprise IT infrastructure.
• Proficiency in project-management planning and use of estimation tools.
• PMP certification required.
• Public Trust security clearance.

Nice To Haves

• ITIL V3 Foundations or comparable framework certification.
• Demonstrated success supporting Federal enterprise help desk or service desk contracts.
• Strong technical analysis and troubleshooting skills, including the ability to escalate complex issues.
• Strong technical documentation skills.
• Strong analytical, written, and verbal communication skills, including the ability to translate technical risks and content for executive and government stakeholders.
• Ability to work collaboratively and contribute to a team environment.

Responsibilities

• Centrally monitor and manage services provided under the task order to ensure compliance with requirements, performance measures, and deliverables.
• Manage client interactions and provide project status and progress updates weekly or as needed.
• Create and maintain project artifacts, including project charters, initiation documents, project plans and subsidiary plans, schedules, resource models and estimates, risk and issue logs, communication plans, quality assurance plans, and status reports.
• Lead teams in an IT environment and communicate with customers, employees, and management across functions and levels.
• Lead development of enterprise infrastructure strategy, architecture, service-delivery standards, and procedures.
• Analyze and predict trends and develop long-range plans to maintain the cost effectiveness and competitiveness of the enterprise IT infrastructure.
• Plan project management activities and use estimation tools.
• Support a centralized enterprise service desk that handles incidents and service requests and resolves technical issues.

Benefits

• Company-supported medical, dental, vision, life, short-term disability, and long-term disability insurance.
• 11 federal holidays and paid time off.
• Eligible employees may receive performance-based incentives for individual and/or team achievements.
• 401(k) with company matching.
• Flexible Spending Accounts for commuter, medical, and dependent care expenses.
• Tuition assistance.
• Charitable contribution matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior