Senior Program Manager

RWS Group•Seattle, WA

2d•$100,000 - $130,000•Remote

About The Position

RWS is seeking a Seattle/Redmond-based Client Engagement Manager with localization experience to support a strategic enterprise account. The role is suited to someone with a strong localization program management foundation who is ready to grow into a more client-facing, commercially focused account role. It helps strengthen RWS’s local client presence, build stakeholder relationships, identify opportunities, and support growth within an existing enterprise account. The position works closely with Account Leadership, Delivery, Operations, Solutions, Finance, and AI/Technology teams to connect client needs with RWS services and solutions. It bridges account management and program management, with a focus on relationship-building, discovery, opportunity development, and client confidence rather than traditional sales or pure delivery. RWS is a global AI solutions company that provides localization, global content, enterprise knowledge, and IP protection services. Its Transform division helps large enterprises communicate with global audiences through language technology, AI-driven solutions, and expert services. The position is based in the Seattle/Redmond area and is remote, with onsite client meetings as needed. Compensation is listed at $100,000–$130,000 per year. The role supports client relationship-building and discovery, account growth and retention, operational alignment, commercial awareness, and discussions about AI, localization, and content strategy.

Requirements

10 or more years of experience in localization account management, sales, globalization, content operations, or language services.
Experience in account management, business development, sales support, or commercial operations, with the ability to identify client needs, support opportunity development, and contribute to account growth.
Experience in a client-facing role, ideally within an LSP, enterprise localization team, or global content environment.
A proven track record of growing or expanding a book of business within a complex enterprise account, especially during organizational change, budget pressure, AI disruption, or shifting client priorities.
Strong understanding of localization workflows, including translation, review, quality, multimedia, DTP, engineering, and content operations.
Experience working with cross-functional global teams.
Ability to build trusted client relationships and communicate confidently with stakeholders at multiple levels.
Strong organizational skills, follow-through, and ability to manage competing priorities.
Commercial curiosity and interest in account growth, opportunity development, and client expansion.
Must be based in the Seattle/Redmond area and able to attend onsite client meetings as needed.
Relationship-driven, naturally curious, and comfortable starting conversations and building trust with new stakeholders.
Commercially minded without being overly salesy, with a strong localization and operational foundation.
Able to connect client pain points to potential solutions; proactive, organized, and comfortable with ambiguity.
Strong communicator who can simplify complex topics.
Collaborative and low-ego, with the ability to work across delivery, finance, solutions, and account teams.
Comfortable in an evolving role that may require both strategic and hands-on support.

Nice To Haves

Experience supporting large enterprise technology clients.
Exposure to account management, business development, sales support, or commercial operations.
Experience with AI-enabled localization workflows, MT/LLM post-editing, prompt evaluation, quality evaluation, or automation.
Familiarity with GlobalLink, Trados, ADO, Jira, Phrase, or similar localization/workflow platforms.
Experience supporting business reviews, stakeholder mapping, account planning, or opportunity tracking.

Responsibilities

Identify potential growth opportunities within the existing account, including new stakeholder groups, business units, content types, workflows, and unmet needs.
Listen for client pain points and connect them to relevant RWS capabilities.
Partner with Account Leadership to qualify opportunities and determine next steps.
Support early-stage discovery conversations with prospective internal client teams.
Help position RWS as a broader partner across localization, global content, multimedia, testing, AI-enabled workflows, quality evaluation, and content operations.
Identify new service offerings, solution concepts, and workflow improvements that address client pain points and create account-growth opportunities.
Track client conversations, action items, potential leads, and follow-up opportunities.
Support account planning, stakeholder mapping, and whitespace analysis.
Build and maintain relationships with client stakeholders in the Seattle/Redmond area.
Attend onsite client meetings as needed for relationship-building, discovery, escalations, and program alignment.
Serve as a local point of contact for client conversations, questions, and follow-up.
Develop trust by understanding client business needs, content challenges, workflows, and localization maturity.
Help educate client teams that are newer to localization, global content, and AI-enabled language workflows.
Support Account Leadership in preparing for client meetings, business reviews, and strategic discussions.
Partner with delivery and operations teams to understand workflows, risks, timelines, quality metrics, and escalation points.
Translate client needs into clear internal requirements and next steps.
Support intake, prioritization, and expectation-setting with client stakeholders.
Help ensure client commitments are realistic and aligned with delivery capabilities.
Coordinate with internal teams to support issue resolution and communicate clearly with client stakeholders.
Provide operational context during client meetings, escalations, and business reviews.
Support budget tracking, forecasting inputs, and visibility into account activity.
Understand how client decisions, workflow changes, and scope changes affect revenue, margin, and delivery cost.
Help identify ways to protect existing revenue, expand services, or create new value.
Stay informed about trends in LLMs, AI-enabled localization, human-in-the-loop workflows, post-editing, quality evaluation, and content automation.
Support client conversations about the value of human expertise, cultural intelligence, testing, and evaluation.
Help identify opportunities in AI quality, prompt evaluation, content testing, terminology, model feedback loops, and global content strategy.