Senior Program Manager
About The Position
We are seeking a Senior Program Manager to join the AI4Support team and drive the delivery of scalable, cloud-based machine learning and AI solutions. This role will lead programs spanning machine learning, natural language processing, large language models, and generative AI—from initial planning and experimentation through production deployment and adoption. The successful candidate will work closely with applied scientists, machine learning engineers, software engineers, product managers, and cross-functional stakeholders to translate complex business and customer challenges into coordinated execution plans that deliver measurable customer impact.
Requirements
- Results-driven program leader with strong technical fluency.
- Ability to navigate complex, ambiguous problems.
- Ability to align teams around shared goals.
Responsibilities
- Defining program scope, milestones, success metrics, and delivery plans.
- Managing dependencies, risks, and tradeoffs.
- Driving decisions to keep initiatives on track.
- Owning the design and security approval processes, including coordinating reviews, ensuring required documentation is complete, tracking feedback and remediation, and securing approvals to meet delivery milestones.
- Establishing effective program governance.
- Communicating progress and challenges to leadership.
- Coordinating readiness across model evaluation, deployment, monitoring, and operational support to ensure reliable, scalable solutions.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
