Senior Product Manager- Consumer Experience

StubHub•New York, NY

13h•$194,000 - $270,000•Hybrid

About The Position

StubHub is hiring a Senior Product Manager for Consumer Experience. The role is focused on delivering customer value at scale and improving product outcomes through cross-functional work with engineering and design. The position involves turning business requirements into technical specifications and supporting product initiatives throughout their lifecycle, from requirements and technical scoping through release, deployment, measurement, and post-launch enhancements. It also involves designing product solutions for a global, two-sided marketplace and building AI-powered customer experiences using LLMs, natural language understanding, and experimentation frameworks. The posting permits telecommuting up to two days per week. On other days, the employee must report to StubHub’s office at 3 World Trade Center, 175 Greenwich Street, 59th Floor, New York, NY 10007. The stated annual base salary range is $194,000–$270,000.

Requirements

Bachelor’s degree or U.S. equivalent in Computer Science or a related field.
At least 6 years of experience as a Software Developer, Software Engineer, or in any occupation, job title, or position performing product management.
6 years of professional experience delivering customer value at scale, driving measurable product outcomes, and collaborating cross-functionally from concept to deployment.
6 years of professional experience working with engineers and designers and using analytics and data-driven reasoning to inform strategy, prioritize features, and validate product outcomes.
6 years of professional experience translating business requirements into technical specifications, user stories, acceptance criteria, and functional documentation within structured SDLC and Agile methodologies.
6 years of professional experience across the lifecycle of software product initiatives, including requirements elicitation, technical scoping, risk assessment, release planning, deployment coordination, performance measurement, and post-launch enhancements.
3 years of professional experience operating within a global, two-sided marketplace platform and designing scalable solutions that balance buyer and seller needs, trust and reliability, customer experience, and commercial outcomes across international markets.
3 years of professional experience building and scaling AI-powered customer experiences using LLMs, natural language understanding, and experimentation frameworks to automate customer interactions, improve resolution quality, and reduce operational costs while maintaining customer experience guardrails.

Responsibilities

Deliver customer value at scale and drive measurable product outcomes, collaborating cross-functionally from concept to deployment.
Work with engineers and designers, using analytics and data-driven reasoning to inform strategic decisions, prioritize feature development, and validate product outcomes.
Translate high-level business requirements into technical specifications, user stories, acceptance criteria, and functional documentation for engineering development within SDLC and Agile methodologies.
Manage the product initiative lifecycle, including requirements elicitation, technical scoping, risk assessment, release planning, deployment coordination, performance measurement, and post-launch enhancements.
Design scalable solutions for a global, two-sided marketplace that balance buyer and seller needs, support trust and reliability, and optimize customer experience and commercial outcomes across international markets.
Build and scale AI-powered customer experiences using LLMs, natural language understanding, and experimentation frameworks to automate interactions, improve resolution quality, and reduce operational costs while maintaining customer experience guardrails.