Senior Manager, Product Management - Consumer & Developer Experience

Capital One • Richmond, VA

2d • $182,500 - $208,300

About The Position

Capital One Product Management focuses on reimagining the status quo, identifying opportunities to create value, and driving innovative, sustainable customer experiences through technology. This role is part of the Consumer & Developer Experience (CDX) organization, which builds foundational technologies powering the end-to-end customer journey.

Within CDX, the Marketing, Messaging & Personalization team owns cross-cutting capabilities that intelligently drive and optimize customer interactions. The Experience Platforms team ensures quality, consistency, and analytical depth across customer-facing digital channels and communication delivery systems. Together, these teams use data, AI, and front-end engineering to deliver seamless digital experiences and shape a modern, scalable platform ecosystem.

The role calls for proficiency in Capital One’s Product Framework: human-centered customer focus, business-focused execution, technology-driven solution development, integrated problem solving, and transformational leadership across cross-functional teams. The role is also eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Currently has, or is in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field such as Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field, Business, or Marketing; or a bachelor's degree in any field and at least 5 years of Product Management experience.
• Must obtain any degree being pursued on or before the scheduled start date.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Demonstrate human-centered product management by focusing on internal and external customer needs to reimagine and innovate product solutions.
• Deliver business outcomes by focusing on leverage and execution excellence.
• Use technology to deliver innovative, resilient solutions that enable near-term and long-term value.
• Identify and resolve complex problems while mitigating product risks.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Performance-based incentive compensation may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior