Senior Manager, Product Management - Consumer & Developer Experience
About The Position
Capital One Product Management focuses on reimagining the status quo, identifying value-creation opportunities, and using technology to deliver innovative, sustainable customer experiences. The Consumer & Developer Experience (CDX) organization builds foundational technologies for the end-to-end customer journey. Its Marketing, Messaging & Personalization team owns cross-cutting capabilities that optimize individual customer interactions, while the Experience Platforms team supports the quality, consistency, and analytical depth of customer-facing digital channels and communication delivery systems. The teams combine data, AI, and front-end engineering to create seamless digital experiences and a scalable platform ecosystem. The role is expected to demonstrate proficiency in Capital One’s Product Framework: human-centered product solutions grounded in customer needs; business-focused delivery of outcomes through leverage and execution; technology-driven, innovative, resilient solutions; integrated problem solving that resolves complex issues and mitigates product risks; and transformational leadership that aligns cross-functional teams around customer problems. The position offers annual salary ranges that vary by location, and is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One provides a comprehensive set of health, financial, and other benefits; eligibility varies by employment status and management level.
Requirements
- Currently hold, or be in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, a bachelor's degree in any field and at least 5 years of Product Management experience.
- Quantitative fields listed include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Reimagine the status quo and identify opportunities to create value through product management.
- Drive innovative and sustainable customer experiences through technology.
- Develop product solutions centered on internal and external customer needs.
- Deliver business outcomes through leverage and execution excellence.
- Use technology to deliver innovative, resilient solutions that provide near- and long-term value.
- Identify and resolve complex problems while mitigating product risks.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
