Senior Manager, Product Management - Consumer Experience

Capital One • McLean, VA

1d • $200,700 - $229,100

About The Position

Capital One Product Management focuses on reimagining the status quo, finding value-creation opportunities, and driving innovative, sustainable customer experiences through technology. The role is within the Consumer & Developer Experience organization, which builds foundational technologies powering the end-to-end customer journey. The Marketing, Messaging & Personalization team owns cross-cutting capabilities that drive and optimize customer interactions, while the Experience Platforms team supports the quality, consistency, and analytical depth of customer-facing digital channels and communication delivery systems. These teams combine data, AI, and front-end engineering to shape scalable digital experiences.

The role is expected to demonstrate proficiency across Capital One’s Product Framework: human-centered product solutions, business-focused outcomes, technology-driven innovation, integrated problem solving, and transformational leadership of cross-functional teams.

The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. The stated full-time annual salary ranges vary by location: Chicago, Richmond, and Riverwoods: $182,500–$208,300; McLean: $200,700–$229,100; New York City and San Francisco: $219,000–$249,900. The role is also described as eligible for Capital One’s health, financial, and other benefits, subject to eligibility rules.

Requirements

• Currently hold, or be in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, hold a bachelor's degree in any field and have 4 years of Product Management experience.
• A qualifying quantitative field includes Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Reimagine and innovate product solutions by focusing on internal and external customer needs.
• Deliver business outcomes by focusing on leverage and execution excellence.
• Use technology to deliver innovative and resilient solutions that provide near-term and long-term value.
• Identify and resolve complex problems while mitigating product risks.
• Lead cross-functional teams to solve customer problems and drive organizational alignment.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Health, financial, and other benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior