Consumer Payments Experience Manager

Regions•Atlanta, GA

1d•$103,364 - $139,290•Onsite

About The Position

The Consumer Payments Experience Manager defines and improves the end-to-end consumer money movement experience across products, channels, and payment types, including debit card, digital banking, account funding, deposits, ACH, bill pay, and person-to-person payments. The role identifies customer pain points, journey friction, and experience gaps, then develops customer-centric solutions to improve satisfaction, adoption, and engagement. It partners with product managers, operations, technology, analytics, marketing, and customer-facing teams to prioritize, execute, and implement experience enhancements across multiple lines of business. The position develops business cases, influences roadmaps, leads cross-functional initiatives, and drives organizational adoption of new capabilities and process improvements. It also partners with branch, contact center, and other frontline teams on implementation, training, and adoption so intended customer and business outcomes are achieved. Unlike traditional product ownership roles, it is accountable for optimizing customer journey outcomes and ensuring a seamless, intuitive money movement experience regardless of product or channel. The broader Product Manager responsibilities associated with this role include developing, executing, and tracking marketing or business segment programs for products or product lines using marketing and sales performance data. The role coordinates promotional, marketing, and communication programs; researches competitive and industry data; analyzes sales information and projections; supports training and sales tools; serves as a subject matter expert and lead on special projects; manages vendor relationships; and ensures product risk controls and regulatory compliance. It may participate in product development, provide geography support, collaborate with sales and cross-functional teams, complete complex projects, and recommend marketing strategies. The role is intended to be onsite, with regular hours and full days in the office three or more days a week; the manager sets the schedule. Locations available include Birmingham, Alabama; Atlanta, Georgia; or Charlotte, North Carolina. The position is full-time and exempt from timekeeping under the Fair Labor Standards Act, so it is not eligible for overtime pay. It may be filled at a higher level depending on qualifications and relevant experience.

Requirements

Bachelor's degree.
Seven years of experience in product development or management, market research, or directly related experience.
Critical thinking and planning skills.
Demonstrated success launching products or major product enhancements.
Strong organization and project management skills.
Excellent written and verbal communication skills.
Financial analysis skills.
Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Access.
Proven ability to lead and influence cross-functional teams.

Nice To Haves

Experience within the financial industry or with a banking institution.
Product management experience.
Proficiency in data manipulation.
Experience in consumer payments and money movement.
Experience in digital and financial services product management.

Responsibilities

Define and improve the end-to-end consumer money movement experience across products, channels, and payment types.
Identify customer pain points, journey friction, and experience gaps, and develop customer-centric solutions to improve satisfaction, adoption, and engagement.
Partner with product managers, operations, technology, analytics, marketing, and customer-facing teams to prioritize, execute, and implement experience enhancements across lines of business.
Develop business cases, influence roadmaps, lead cross-functional initiatives, and drive organizational adoption of new capabilities and process improvements.
Partner with branch, contact center, and other frontline teams to support implementation, training, and adoption efforts.
Optimize customer journey outcomes and ensure a seamless, intuitive money movement experience across products and channels.
Coordinate promotional, marketing, and communication programs for specified products and services, and produce standard management reporting.
Research and compile business and industry competitive data to analyze and develop tactics for strategic goals.
Analyze sales information, projections, and other data, and present findings to business unit management.
Prepare or support preparation and delivery of training and sales tools.
Serve as a subject matter expert and point of contact, and lead special projects related to specified products and services.
Monitor industry research on customer behaviors, new product offerings, new providers, and regulatory impacts, keeping business unit and product development heads informed.
Assist with vendor relationship management, including requests, risk management, and compliance adherence.
Manage risk throughout each product's life cycle, ensuring appropriate risk controls and monitoring and compliance with regulatory and operational risk requirements.
Develop products and enhance services to remain competitive while adhering to Regions' compliance and regulatory standards.
Participate in new product development and provide geography support as necessary.
Collaborate with sales teams to identify and implement sales tactics and partner with cross-functional teams to execute strategies.
Complete complex projects.
May recommend marketing strategies related to advertising, packaging, pricing, expense budgets, profit plans, and future product development.