Consumer Experience Leader (FT)

Carhartt•Detroit, MI

2d•Onsite

About The Position

The Consumer Experience Leader works in a retail store and helps deliver engaging, efficient, and personalized consumer experiences. The role supports the Store Leader and Assistant Store Leader in bringing the Carhartt brand story to life through consumer experience initiatives, visual merchandising, and visual standards. It also contributes to associate engagement, store operations, profitability, safety, revenue goals, community engagement, and talent recruitment. The position is on-site in a typical retail store environment and requires national travel of up to 5%.

Requirements

High school diploma or GED.
Experience in sales, customer service, merchandising, inventory control, and loss prevention.
Knowledge of staffing, coaching, counseling, training, and development.
Excellent organization, prioritization, and communication skills.
Exceptional teamwork and collaboration skills.
PC skills, including POS systems and Microsoft Office.
Ability to work extended periods standing and type on a computer.
Ability to lift 30–40 lbs.
Ability to travel nationally up to 5%.

Nice To Haves

College degree preferred.
One year of supervisory experience in a retail environment preferred.

Responsibilities

Create an environment of genuine consumer connection and deliver exceptional, engaging, efficient, and personalized consumer experiences.
Support the Store Leader and Assistant Store Leader in executing consumer experience initiatives, visual merchandising, and visual standards.
Foster a positive, collaborative team environment where associates can bring their best to work.
Support associate training, coaching, and feedback to encourage growth throughout the associate journey.
Help execute store controls and operating standards, including policy and procedure administration, while supporting store profitability and a safe work environment.
Communicate operations data to the Store Leader and Assistant Store Leader, including product mix, trends, needs, local competition, and events.
Support corporate and store revenue-building strategies and monitor performance metrics to help achieve or exceed store goals.
Assist with external partnerships and event promotions that benefit the store.
Support the execution of community engagement events and contribute ideas to grow brand awareness.
Engage with the local community.
Assist with recruiting and identifying potential talent for all positions.
Take ownership of individual development and professional growth.