Team Leader - Customer Experience FT - (Blanco/410)
About The Position
The Customer Experience Leader ensures a high level of customer experience in the store through personal engagement, a clean and orderly sales floor, dressing rooms and restrooms, and effective merchandising. The role assists customers with locating items and answering service questions. It also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. The leader is expected to remain on the sales floor throughout the shift and operate a cash register only rarely, as backup when customer experience requires it. The position is full-time at the Blanco store in San Antonio, Texas. The listed hourly pay is $15.57. Shifts vary and may include days, nights, weekends, and holidays. Travel is negligible.
Requirements
- At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
- Excellent verbal communication skills with customers and coworkers.
- Ability to work effectively as part of a team to achieve mission goals.
- Ability to bend, lift, grasp, and move continuously throughout the day, and meet the position’s physical requirements.
Responsibilities
- Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them in finding items.
- Provide professional, positive, and friendly customer service by greeting customers, assisting them, and responding to questions or concerns.
- Improve selling techniques and create a positive impression of Goodwill and customers’ purchases.
- Provide ongoing customer service and cashier training; monitor and coach cashiers and sales floor staff, and ensure cashiers follow training guidelines.
- Approve cashier refunds and voids as needed when a manager is absent.
- Hang, arrange, and maintain orderly, full clothing and textile racks; maintain sales floor presentations and proactively restock merchandise.
- Follow loss prevention, inventory control, and compliance procedures.
- Operate a cash register only as rare backup for critical situations; process purchases, payments, sales, and other transactions accurately, including cash, debit, credit, and gift card transactions, and issue receipts.
- Maintain dependable attendance and punctuality.
- Help safeguard team members and property from harm, damage, or theft, and promptly report suspected or observed theft, fraud, violence, or unethical or inappropriate behavior through the specified channels.
- Keep aisles clear of debris and obstructions; keep work areas and facilities clean and organized, including sweeping and disposing of trash appropriately.
- Inform a Team Leader or Manager of potential safety hazards.
Benefits
- Competitive base and bonus pay
- Savings plans
- Personal financial education
- Store purchase discounts
- Paid time off
- Leadership development
- Tuition reimbursement
- Health and well-being benefits
- Personal and professional skills development programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
