Consumer Experience Leader (FT)

Carhartt•GURNEE, IL

2d•Onsite

About The Position

The Consumer Experience Leader cultivates genuine consumer connections and delivers engaging, efficient, and personalized retail experiences. The role supports the Store Leader and Assistant Store Leader in bringing the Carhartt story to life through consumer experience initiatives, visual merchandising, and visual standards. It also helps foster a positive and collaborative team environment, supports associate training and development, and contributes to effective store operations, profitability, and a safe workplace. The position supports revenue-building strategies and store performance goals, shares operational and product information with store leadership, and assists with external partnerships, promotions, community events, and brand-awareness efforts. The role also helps identify and recruit potential talent and takes ownership of personal development and professional growth.

Requirements

High school diploma or GED.
Sales, customer service, merchandising, inventory control, and loss prevention skills or knowledge.
Knowledge of staffing, coaching, counseling, training, and development.
Excellent organization, prioritization, and communication skills.
Exceptional teamwork and collaboration skills.
PC skills, including POS systems and Microsoft Office.
Ability to work extended periods standing and to type on a computer.
Ability to lift 30–40 pounds.
Ability to meet national travel requirements of up to 5%.

Nice To Haves

College degree preferred.
One year of supervisory experience in a retail environment preferred.

Responsibilities

Deliver exceptional consumer experiences that are engaging, efficient, and personalized.
Support the Store Leader and Assistant Store Leader in executing consumer experience initiatives, visual merchandising, and visual standards.
Foster a positive, collaborative team environment that supports associate engagement.
Support associate training, coaching, and feedback to encourage growth throughout the associate journey.
Help execute store controls, policies, procedures, and operating standards effectively and on time.
Contribute to store profitability and help maintain a safe work environment.
Communicate operational data to store leadership, including product mix, trends, needs, local competition, and events.
Support corporate and store-level revenue-building strategies and monitor performance metrics to help achieve or exceed store goals.
Assist with external partnerships and event promotions that benefit the store.
Support community engagement events and bring forward ideas to increase brand awareness.
Assist store leadership with recruiting and identifying potential talent for all positions.
Take ownership of individual development and professional growth.