Senior Product Manager - Product Insights and Growth (Hybrid)

Cisco•San Jose, CA

2d•$194,600 - $285,700•Hybrid

About The Position

Own the product vision and roadmap for customer insights and adoption across Cisco Cloud Control, an AI-native management platform that brings networking, security, observability, compute, and collaboration together. Build capabilities that reveal how customers onboard, move between experiences, use products and features, and realize value across their Cisco environments. Translate product signals into trusted insights and relevant customer journeys that support customer success, informed product decisions, and a coherent product-led experience. Develop end-to-end visibility into the customer lifecycle, understand adoption behavior, and use research and product data to improve customer journeys. Define a growth model based on customer value and establish learning loops that reveal which experiences improve adoption and outcomes. Measure how customers discover and use AI agents and agent-enabled workflows, working with relevant teams to ensure these experiences are measurable, useful, and grounded in customer needs. Lead cross-functional product decisions by aligning product, design, engineering, data, go-to-market, and customer experience teams around customer adoption. This role is hybrid and requires onsite work at Cisco’s San Jose office.

Requirements

Bachelor’s degree plus 12 years, master’s degree plus 8 years, or PhD plus 5 years of related experience.
Related experience in product management, including ownership of customer-facing products or platform capabilities.
Experience with enterprise SaaS, cloud platforms, product analytics, customer data platforms, or large-scale telemetry.
Experience defining product analytics, instrumentation, lifecycle metrics, or adoption strategies for a digital product.
Experience turning behavioral data and customer research into product opportunities, decisions, and measurable outcomes.
Experience leading cross-functional work with engineering, design, analytics or data science, and go-to-market partners.
Prior experience with digital customer journeys, onboarding, activation, feature adoption, retention, or product-led growth.

Nice To Haves

Excellent communication and storytelling skills, including the ability to make complex evidence useful to teams and executives.
Familiarity with enterprise networking, security, observability, compute, or collaboration products and the teams that operate them.
Experience measuring adoption and outcomes for AI assistants, AI agents, or workflow automation.
Knowledge of experimentation, behavioral analytics, data governance, privacy, and event taxonomy practices.
A track record of building customer education, recommendations, or in-product adoption journeys that improve customer outcomes.

Responsibilities

Own the product vision and roadmap for customer insights and adoption across Cisco Cloud Control.
Define a customer lifecycle measurement strategy covering discovery, onboarding, activation, ongoing usage, expansion, and renewal signals.
Partner with product and data teams to connect events and context across products, features, customer accounts, roles, and lifecycle milestones.
Establish clear definitions, instrumentation standards, and data quality practices for trustworthy, comparable product signals.
Identify patterns in how customers discover, configure, and use products and features, including paths associated with sustained value or early drop-off.
Segment customer journeys by needs, environment, role, maturity, and use case to identify differences in adoption and outcomes.
Combine quantitative product signals with customer research, field feedback, and support insights to understand customer goals.
Create timely, relevant in-product journeys that help customers discover and activate capabilities suited to their environment and goals.
Use experimentation and customer feedback to improve onboarding, education, recommendations, and time to first meaningful outcome.
Define a customer-value-based growth model with measures for activation, feature adoption, product engagement, retention, and expansion.
Identify ways for Cisco Cloud Control to help customers discover and manage the capabilities they use.
Build learning loops to assess which journeys improve adoption and outcomes and where friction or unmet needs remain.
Measure how customers discover, adopt, and use AI agents and agent-enabled workflows alongside products, features, and existing practices.
Explore how agent activity affects customer journeys, task completion, product engagement, and the signals needed to understand value and trust.
Work with AI, platform, privacy, and product teams to ensure agent experiences are measurable, useful, and grounded in customer needs.
Align product management, design, engineering, data science, analytics, marketing, sales, and customer experience teams around a shared view of customer adoption.
Translate customer and product evidence into prioritized opportunities, clear product requirements, and actionable roadmap choices.
Communicate findings and recommendations to product teams, executives, and customer-facing organizations.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and vesting conditions
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
One paid day off for employee’s birthday
Paid year-end holiday shutdown
Four paid personal wellness days
Non-exempt employees: 16 days of paid vacation per full calendar year
Exempt employees: flexible vacation time off with no defined limit, subject to availability and business limitations
80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses may be available for non-sales roles, subject to Cisco policies
Sales-plan performance-based incentive pay may be available for sales employees