Product Measurement and Insights Manager

Blue Cross Blue Shield of Michigan • Detroit, MI

2h

About The Position

The Product Measurement and Insights Manager defines and governs the measurement strategy, outcome framework, success metrics, instrumentation, experimentation, and reporting practices used across the product lifecycle. As a strategic partner within the product team model, the role translates product vision and business goals into measurable hypotheses and provides insights to evaluate product performance, adoption, and value delivered.

Requirements

• Bachelor’s degree in analytics, statistics, economics, computer science, business, or a related field.
• Minimum seven years of experience in measurement, analytics, product analytics, business intelligence, or a data-driven product role.
• Experience operating in agile product delivery models.
• Experience defining KPI and outcome frameworks in complex, cross-functional environments; designing and interpreting experiments; defining instrumentation and event tracking with engineering and data teams; and working with enterprise platforms, digital channels, or large-scale systems.
• Advanced analytical and statistical skills, including the ability to design robust measurement approaches and translate business and customer outcomes into measurable metrics and hypotheses.
• Proficiency with structured query language, business intelligence dashboards, analytics tools, and experimentation platforms.
• Knowledge of data quality, instrumentation, metric governance, and experimental design.
• Strong written and verbal communication skills, including the ability to explain complex measurement concepts to non-technical stakeholders.
• Structured, detail-oriented problem-solving skills.
• Ability to influence, establish alignment, and operate effectively in ambiguous, fast-moving environments.

Nice To Haves

• Master’s degree preferred.
• Equivalent or relevant BCBSM experience may be considered to satisfy the stated requirements.
• Demonstrated expertise in measurement and analytics, strategic thinking, and business impact may be considered in lieu of certain experience requirements.

Responsibilities

• Define and govern the product measurement strategy and outcome framework, aligning key performance indicators, success measures, and value-realization indicators with product vision, customer needs, and business goals.
• Partner with Product Managers, Product Owners, business leaders, and product teams to translate desired outcomes into measurable hypotheses, success criteria, metric definitions, and learning plans across the product lifecycle.
• Establish measurement standards and define data and event instrumentation requirements with engineering, data, and analytics teams; verify measurement coverage supports reliable evaluation of product performance and customer behavior.
• Design and oversee product experimentation, including A/B and multivariate testing, and ensure statistically sound test design, analysis, interpretation, and communication of results.
• Build and maintain dashboards, scorecards, and recurring reporting that provide visibility into product performance, adoption, customer outcomes, operational results, and value delivered.
• Promote evidence-based decision-making by identifying measurement coverage gaps, improving metric quality and comparability, communicating insights to technical and non-technical stakeholders, and helping teams act on measured outcomes and learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager