Senior Product Manager - Product Insights and Growth (Hybrid)

Cisco•San Jose, CA

2d•$194,600 - $285,700•Hybrid

About The Position

Cisco is seeking a product leader to own the vision and roadmap for customer insights and adoption across Cisco Cloud Control. The role will build capabilities that show how customers onboard, move between experiences, use products and features, and realize value across their Cisco environments. It will turn product signals into trusted insights and relevant customer journeys that improve outcomes, support appropriate adoption, and guide a coherent product-led experience. The position develops an end-to-end view of the customer lifecycle by connecting product signals across surfaces, accounts, roles, and lifecycle stages. It uses behavioral data alongside research and customer-facing feedback to understand adoption, identify friction, and inform product decisions. The role also creates and improves in-product journeys, establishes a customer-value-based growth model, and measures adoption of AI agents and agent-enabled workflows. Success requires aligning cross-functional teams around evidence and translating findings into actionable requirements and roadmap choices. This role requires working onsite in Cisco’s San Jose office in a hybrid model. The application window is expected to close on 12/03/2026.

Requirements

Bachelor’s degree plus 12 years, or master’s degree plus 8 years, or Ph.D. plus 5 years of related experience in product management.
Experience owning customer-facing products or platform capabilities.
Experience with enterprise SaaS, cloud platforms, product analytics, customer data platforms, or large-scale telemetry.
Experience defining product analytics, instrumentation, lifecycle metrics, or adoption strategies for a digital product.
Experience turning behavioral data and customer research into product opportunities, decisions, and measurable outcomes.
Experience leading cross-functional work with engineering, design, analytics or data science, and go-to-market partners.
Prior experience with digital customer journeys, onboarding, activation, feature adoption, retention, or product-led growth.

Nice To Haves

Excellent communication and storytelling skills, including the ability to make complex evidence useful to teams and executives.
Familiarity with enterprise networking, security, observability, compute, or collaboration products and the teams that operate them.
Experience measuring AI assistant, AI agent, or workflow automation adoption and outcomes.
Knowledge of experimentation, behavioral analytics, data governance, privacy, and event taxonomy practices.
A track record of building customer education, recommendations, or in-product adoption journeys that improve customer outcomes.

Responsibilities

Define a customer lifecycle measurement strategy covering discovery, onboarding, activation, ongoing usage, expansion, and renewal across Cisco Cloud Control.
Partner with product and data teams to connect events and context across products, features, customer accounts, roles, and lifecycle milestones.
Establish clear definitions, instrumentation standards, and data quality practices for reliable product signals.
Identify patterns in how customers discover, configure, and use products and features, including behaviors associated with sustained value or early drop-off.
Segment customer journeys by needs, environment, role, maturity, and use case to understand adoption and outcomes.
Combine quantitative product signals with customer research, field feedback, and support insights to understand customer goals.
Create timely, relevant in-product journeys that help customers discover and activate capabilities suited to their environment and goals.
Use experimentation and customer feedback to improve onboarding, education, recommendations, and time to first meaningful outcome.
Define a customer-value-based growth model measuring activation, feature adoption, product engagement, retention, and expansion.
Identify opportunities for Cisco Cloud Control to help customers discover and manage the capabilities they use.
Build learning loops to evaluate which journeys improve adoption and customer outcomes and where friction or unmet needs remain.
Measure how customers discover, adopt, and use AI agents and agent-enabled workflows alongside products, features, and existing operating practices.
Explore how agent activity affects customer journeys, task completion, product engagement, and measures of value and trust.
Work with AI, platform, privacy, and product teams to ensure agent experiences are measurable, useful, and grounded in customer needs.
Align product management, design, engineering, data science, analytics, marketing, sales, and customer experience teams around customer adoption.
Translate customer and product evidence into prioritized opportunities, clear product requirements, and actionable roadmap decisions.
Communicate findings and recommendations clearly to product teams, executives, and customer-facing organizations.

Benefits

Medical, dental, and vision insurance, subject to plan eligibility rules.
401(k) plan with a Cisco matching contribution.
Paid parental leave.
Short- and long-term disability coverage.
Basic life insurance.
Potential eligibility for Cisco restricted stock unit grants, subject to continued employment and vesting terms.
10 paid holidays per full calendar year and, for non-exempt employees, one floating holiday.
One paid day off for an employee’s birthday, a paid year-end holiday shutdown, and four paid personal wellness days.
Non-exempt employees receive 16 days of paid vacation per full calendar year, accrued per pay period for full-time employees.
Exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations.
80 hours of sick time off provided on hire and each January 1, with up to 80 unused hours carried forward.
Additional paid time away may be requested for critical or emergency family issues.
Optional 10 paid volunteer days per full calendar year.
For non-sales roles, eligibility to earn annual bonuses subject to Cisco policies.
Sales-plan incentive compensation for employees on sales plans, subject to the applicable Cisco plan.