Senior Product Manager, Field Systems (Salesforce)
About The Position
Smartsheet is seeking a Senior Product Manager to join the Field Systems team. This team is responsible for the design, evolution, and scaling of commercial go-to-market tools, including CRM, e-signature, opportunity management, sales engagement, marketing automation, and forecasting platforms. The Senior Product Manager will own the product roadmap and act as a liaison between business stakeholders and an agile delivery team, ensuring that the right work is prioritized, scoped, and delivered effectively. This is a high-impact role that combines enterprise systems, business strategy, and Scaled Agile execution. The ideal candidate will excel at translating complex business needs into clear requirements, utilizing AI tools for efficiency, and collaborating with sales, marketing, finance, and customer success to achieve measurable outcomes. This position is eligible for remote work within the US.
Requirements
- 5+ years of product management experience, with at least 3 years focused on go-to market tools and platform products in an enterprise environment
- Demonstrated experience working within SAFe or agile framework, including PI Planning and cross-team coordination
- Strong product sense with experience balancing user needs, business value, and technical feasibility
- Excellent written and verbal communication skills with the ability to present confidently to senior leaders and technical teams alike
- Experience writing detailed epics and features, lean business cases, and user stories with strong assumptions and acceptance criteria
- Comfort with data including the ability to query data, interpret metrics, and build business cases
- Salesforce Administrator or Business Analyst certification
- Experience supporting sales operations, revenue operations, or marketing operations functions
- Familiarity with CPQ, Sales Cloud, or Service Cloud implementations
- Hands-on experience with AI productivity tools (e.g., Claude, Gemini, ChatGPT) applied to PM workflows such as documentation, research, or analysis.
- SAFe Product Owner/Product Manager certification
- Legally eligible to work in the U.S. on an ongoing basis
Responsibilities
- Partner with the Director of Field Systems to define, maintain, and communicate a prioritized product roadmap aligned to company go-to-market objectives
- Continuously assess the value, urgency, and feasibility of roadmap initiatives to ensure the team is always working on the highest-impact problems
- Translate strategic priorities into quarterly PI (Program Increment) objectives within the Scaled Agile Framework (SAFe)
- Engage directly with internal stakeholders including Sales, Sales Operations, Marketing, Finance, Customer Success and Technical Support to deeply understand pain points, workflows, and business goals
- Define clear epics, features, and user stories with well-articulated acceptance criteria.
- Lead discovery activities including stakeholder interviews, process walkthroughs, and data analysis to inform solution design
- Leverage AI tools such as Claude and Gemini to accelerate requirements documentation, synthesize stakeholder feedback, draft communications, and surface insights from data bringing a modern, AI-augmented approach to everyday PM work
- Serve as the Product Owner for the agile team, owning and grooming the team backlog to ensure a healthy queue of well-refined work
- Actively participate in SAFe ceremonies including PI Planning, Refinement, Sprint Planning, Sprint Retrospectives, and System Demos
- Make real-time prioritization and trade-off decisions to keep the team moving and unblocked
- Maintain transparent, proactive communication with stakeholders on roadmap status, delivery timelines, and change impacts
- Build trust with business partners by consistently delivering on commitments and surfacing risks early
- Collaborate with change management and enablement teams to ensure successful adoption of new capabilities
- Define success metrics for features and initiatives; track outcomes post-deployment and use data to inform future prioritization
- Drive retrospective insights from delivery into roadmap refinement and team process improvements
Benefits
- Employer subsidized medical/vision and dental coverage for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
