Senior Salesforce Systems & Integration Engineer

Assured Allies•Needham, MA

About The Position

Assured Allies is seeking a Senior Salesforce Systems & Integration Engineer to own Salesforce and related business systems supporting member services. Salesforce is used by coaches to manage cases, run outreach campaigns, place calls through Five9, and send program emails. The role owns platform configuration and development, releases, integrations, administration, vendors, and data protection across two Salesforce apps: AgeAssured and Wellness. This is a high-autonomy position in a HIPAA-regulated environment, working daily with the R&D team in Israel and Operations and Product teams in the U.S. The R&D team is AI-first, and AI coding agents and assistants are used in development, testing, and support. The role is located on the U.S. East Coast, either hybrid from the Greater Boston, Massachusetts office or fully remote.

Requirements

At least 5 years of hands-on Salesforce development and administration experience; Service Cloud is preferred.
Experience with Apex, batch and scheduled jobs, LWC, Flows, and Omni-Channel.
Proven experience with Salesforce DX, packaging, sandbox strategy, and CI/CD release management.
Experience integrating Salesforce with external systems using REST APIs, Named Credentials, and middleware.
Working knowledge of AWS, including Lambda and IAM, and Git-based workflows; GitLab is preferred.
Experience administering users, permissions, and SSO in a regulated environment such as HIPAA or SOC 2.
Ability to work autonomously, own a broad system surface, and debug production issues end to end.
Strong communication skills with non-technical stakeholders and the ability to write clear requirements and release notes.
Daily hands-on use of AI coding tools such as Claude Code, Cursor, or Copilot, with sound judgment about their output in a regulated environment.
Hands-on administration of a contact-center or messaging platform such as Five9 or Twilio, including users, lists, routing, and Salesforce integration.
Experience managing technology vendors, including contracts, renewals, licenses, support cases, and cost optimization.

Nice To Haves

Five9 experience; the company will provide training if needed.
OwnBackup administration experience.
Python experience.
Salesforce certifications such as Platform Developer II or Administrator.
Experience with Salesforce Agentforce or Einstein, or building LLM-powered automations.
Background in insurance, healthcare, or member-engagement platforms.
Backend and data integration experience, including AWS Lambda and Fargate.

Responsibilities

Own the AgeAssured and Wellness Salesforce apps, including Apex, Lightning Web Components (LWC), Flows, Omni-Channel, case creation, email processes, and scheduled batch jobs.
Monitor batch-job health, troubleshoot failures, and identify Salesforce AI features such as Agentforce and Einstein that can save coaches time.
Package and deploy production releases using scripts and scratch orgs, and manage Full, Partial, QA, and email sandboxes.
Use AI development tools to write, review, and test Apex, Flows, and scripts; publish business-facing release notes, drafted with the AI release-notes skill.
Own Five9 and Twilio integrations, including Five9 auto dialer, list synchronization, users, holidays, and daylight-saving-time changes.
Ensure call recordings, tasks, and SMS messages are correctly linked to member records.
Support campaign builds and uploads, automated email journeys, and the fulfillment queue; investigate mis-sent emails and data issues, determine root causes, and implement fixes.
Manage users, permissions, and SSO federation across Salesforce, Five9, and Twilio; rotate AWS keys; and conduct member-data deletion and OwnBackup restoration under HIPAA and SOC 2 requirements.
Manage vendor relationships for Salesforce, Five9, Twilio, and OwnBackup, including contracts, licenses, renewals, cost optimization, and support cases.
Serve as the R&D point of contact for U.S. Operations, coaching leads, and Product; triage requests, build reports, and translate needs into clear Jira tickets.
Automate repetitive Operations requests with AI agents when safe to do so.