Senior Salesforce Systems & Integration Engineer

Assured Allies•Needham, MA

18h

About The Position

Assured Allies is hiring a Senior Salesforce Systems & Integration Engineer to own the Salesforce platform and related business systems supporting its work with older adults. Salesforce is used by Health Coaches and Allies to manage cases, run outreach campaigns, place calls through Five9, and send program emails. The engineer will own the platform end to end, including configuration, Apex development, releases, integrations, administration, vendor relationships, and data protection in a HIPAA-regulated environment. The role works daily with the R&D team in Israel and with Operations and Product in the U.S. The R&D team uses an AI-first approach, with AI coding agents and assistants incorporated into daily development, testing, and support. The position can be performed fully remotely or in a hybrid arrangement from the Greater Boston, Massachusetts office, for candidates on the U.S. East Coast.

Requirements

At least 5 years of hands-on Salesforce development and administration experience; Service Cloud is preferred.
Experience with Apex, batch and scheduled jobs, LWC, Flows, and Omni-Channel.
Proven experience with Salesforce DX, packaging, sandbox strategy, and CI/CD release management.
Experience integrating Salesforce with external systems using REST APIs, Named Credentials, and middleware.
Working knowledge of AWS, including Lambda and IAM, and Git-based workflows; GitLab is preferred.
Experience administering users, permissions, and SSO in a regulated environment such as HIPAA or SOC 2.
Ability to work autonomously, own a broad system surface, and debug production issues end to end.
Strong communication skills with non-technical stakeholders, including the ability to write clear requirements and release notes.
Daily hands-on use of AI coding tools such as Claude Code, Cursor, or Copilot, with sound judgment about trusting their output in a regulated environment.
Hands-on administration of a contact-center or messaging platform such as Five9 or Twilio, including users, lists, routing, and Salesforce integration.
Experience managing technology vendors, including contracts, renewals, licenses, support cases, and cost optimization.

Nice To Haves

Specific experience with Five9; the company will provide training for candidates without it.
OwnBackup administration experience.
Python experience.
Salesforce Platform Developer II or Administrator certification.
Experience with Salesforce Agentforce or Einstein, or building LLM-powered automations.
Background in insurance, healthcare, or member-engagement platforms.
Backend and data integration experience, including AWS Lambda and Fargate.

Responsibilities

Own the AgeAssured and Wellness Salesforce apps, including Apex, LWC, Flows, Omni-Channel, case creation, email processes, and scheduled batch jobs.
Monitor batch health and resolve failures.
Identify opportunities to use Salesforce AI features, including Agentforce and Einstein, to save coaches time.
Package and deploy production releases using scripts and scratch orgs.
Manage the Salesforce sandbox estate, including Full, Partial, QA, and email sandboxes.
Use AI development tools to write, review, and test Apex, Flows, and scripts; publish business-facing release notes drafted with the AI release-notes skill.
Own Five9 and Twilio integrations, including Five9 auto-dialer, list synchronization, users, holidays, and daylight-saving-time changes.
Ensure call recordings, tasks, and SMS messages are correctly linked to member records.
Support campaign builds and uploads, automated email journeys, and the fulfillment queue.
Investigate mis-sent emails and data issues, use AI to speed root-cause analysis, and implement fixes.
Manage users, permissions, and SSO federation across Salesforce, Five9, and Twilio.
Rotate AWS keys and carry out member data deletion and OwnBackup restoration in accordance with HIPAA and SOC 2 requirements.
Own vendor relationships for Salesforce, Five9, Twilio, and OwnBackup, including contracts, licenses, renewals, cost optimization, and support cases.
Serve as the R&D point of contact for U.S. Operations, coaching leads, and Product; triage requests, build reports, and turn needs into Jira tickets with clear requirements.
Automate repetitive Operations requests with AI agents when safe to do so.