Senior Salesforce Business Systems Analyst

STERIS Corporation•Mentor, OH

3d•$83,000 - $110,000•Hybrid

About The Position

The Senior Salesforce Business Systems Analyst serves as a key liaison between business stakeholders and IT within STERIS's Life Sciences team. The role leads system enhancements, releases, and process improvements by translating business needs into effective solutions, leading testing and training, and driving system adoption. The analyst also provides guidance, support, and knowledge sharing to other Business Systems Analysts. This is a hybrid position for someone within commuting distance of Mentor, Ohio, with an expectation to work onsite two days per week. The position is not eligible for visa sponsorship or H-1B transfer.

Requirements

Bachelor's degree required.
Minimum of 5 years of related Salesforce experience required.
Experience gathering requirements, writing user stories, documenting business processes, and supporting system implementations.
Strong analytical, problem-solving, communication, collaboration, critical-thinking, and stakeholder-management skills.
Ability to independently manage priorities and lead initiatives through completion.
Proficiency with Microsoft Office products and Oracle or a similar ERP system.
Strong organization, planning, and analytical skills.
Demonstrates initiative and adaptability, and develops innovative solutions to problems.
Builds and maintains positive relationships with internal and external customers.

Nice To Haves

Salesforce Certified Business Analyst or another Salesforce certification.
Salesforce Field Service experience, including scheduling, Mobile, Dispatch Console, Assets, and Work Orders.
Experience with Jira, Oracle or similar ERP systems, and business intelligence or reporting tools.
Two years of analysis-related or project management experience.

Responsibilities

Partner with business leaders and IT to identify system needs, enhancements, and process improvement opportunities.
Gather requirements and develop user stories, functional requirements, process documentation, and system specifications.
Prioritize and coordinate Salesforce releases, upgrades, enhancements, and testing.
Troubleshoot complex system issues, identify root causes, and drive solutions.
Lead user training and communications to support system changes and ongoing adoption.
Identify opportunities to automate and improve business processes.
Serve as a subject matter resource and provide guidance and training to other Business Systems Analysts.
Analyze and map complex field service workflows.