Senior Salesforce Business Analyst
About The Position
The Operations Project Management Office (OPMO) is seeking an experienced Business Consultant to support projects led or supported by the Operations organization. Reporting to the Director of Project Management, this highly visible role coordinates, plans, and develops business analysis and requirements documentation for a large-scale Salesforce implementation across Operations and related readiness initiatives. The role requires extensive collaboration and communication across Operations business units and with technology teams, suppliers, and procurement. Experience with Salesforce business and/or technical components is highly desirable.
Requirements
- A minimum of 5+ years of related business analysis experience.
- Demonstrated clear and concise written and verbal communication skills.
- Ability to facilitate requirements-gathering sessions.
- Ability to collaborate with business and systems experts.
- Ability to perform peer reviews and oversee the quality of work products.
- Ability to negotiate and influence requirements direction.
- Ability to apply knowledge independently to handle all but the most complex problems.
Nice To Haves
- Experience with Salesforce business and/or technical components.
Responsibilities
- Formulate and define business and/or systems scope and objectives based on user needs and applicable industry requirements.
- Devise or modify procedures to solve complex problems while considering business and/or system limitations, operating time, and desired results.
- Analyze business and user needs, document requirements, and translate them into appropriate business and/or system requirements.
- Guide and advise less-experienced Business Analysts.
- Perform business and/or systems analysis at the highest technical level across most phases, considering the implications of technology for current and future business environments.
- Drive analysis and resolution of escalated complex issues.
- Communicate difficult decisions in a timely, clear, and accurate manner with internal and external colleagues.
- Develop recommendations through critical thinking, analysis, and risk assessment.
- Lead initiatives that support business strategy and process improvement.
- Identify process and procedure gaps and recommend improvements.
- Develop a strong network of organizational resources, business partners, and vendor partners.
- Facilitate and organize meetings with key stakeholders and business partners.
- Lead analysis of business impacts.
- Develop business process models, process outlines, procedures, and job aids to prepare the business.
- Plan requirements management for medium- to large-scale projects.
- Lead business analysis across multiple parallel initiatives.
- Gather and document functional and non-functional requirements.
- Facilitate requirements-gathering sessions.
- Collaborate with business and systems experts.
- Conduct peer reviews and provide oversight of overall work-product quality.
- Negotiate and influence the direction of requirements.
- Anticipate change and direct or redirect efforts.
- Identify opportunities to improve operations while ensuring business value and outcomes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
