Salesforce Business Systems Analyst

Perry Homes•Houston, TX

About The Position

The Salesforce Business Systems Analyst is a delivery-focused analyst on the Salesforce product team. The role refines, documents, and validates approved Salesforce work across Sales, Warranty/Service, and Marketing, translating business needs into clear, testable user stories. Salesforce integrates with Perry Homes’ custom quoting and configuration platform, SalesHub; its homeowner portal, MyAccount; and Marketing Cloud. The analyst maintains and refines the Salesforce backlog in Azure DevOps in collaboration with the Senior Product Manager, Salesforce, who sets priorities and accepts delivered work. New-solution discovery, vendor evaluation, and business cases are led by Senior Program Analysts in the Business Technology domain. The solutions shaped in this role serve Perry Homes’ internal teams and homebuyers.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field, or equivalent experience.
At least 5 years of experience as a business systems analyst or business analyst, including hands-on Salesforce work.
Experience writing user stories and refining a backlog in Azure DevOps, Jira, or a similar tool.
Working knowledge of Salesforce Sales Cloud, Marketing Cloud, and Service Cloud data models and processes.
Declarative Salesforce fluency, including Flows, reports and dashboards, validation rules, and role hierarchy, to prototype and size work.
Experience with data mapping, reconciliation, and data quality analysis across integrated systems, using Excel and SOQL or SQL.
Experience with UAT, regression testing, and release validation with business stakeholders.

Responsibilities

Gather and document requirements for approved Salesforce work across Sales, Warranty/Service, and Marketing, including mapping processes such as lead-to-sale and the warranty case lifecycle.
Write user stories with clear, testable acceptance criteria, assess impacts across connected systems, and maintain traceability from requirements through test cases and releases.
Produce structured requirements, including requirements documents, user stories, process flows, and data/entity diagrams.
Refine and maintain the Salesforce backlog in Azure DevOps with the Senior Product Manager, Salesforce, keeping stories current, ready, and estimated.
Recommend process changes and existing Salesforce capabilities or configuration before custom development, and document options and tradeoffs for the Product Manager.
Create and maintain data mappings across Salesforce, SalesHub, the homeowner portal, and Marketing Cloud.
Lead data reconciliation and data quality analysis, including rules designed to prevent recurring issues.
Provide Tier-2 support triage with administrators by setting priority, routing defects to the appropriate team, analyzing ticket root causes, and classifying issues as training, process, configuration, or defects.
Maintain regression test scripts for critical business flows, including lead intake and routing, call logging, warranty case submission, and quote handoff.
Plan and coordinate UAT with business owners and track sign-off.