Business Systems Analyst III - Salesforce

Dairy Farmers of America•Kansas City, KS

About The Position

Participate in a cross-functional team responsible for developing and supporting core Dairy Farmers of America (DFA) business applications and processes. The position focuses on Salesforce and may include other applications. Contribute to the design, development, implementation, and support of assigned business applications. Work with business users to understand requirements and determine appropriate solutions. Function within DFA’s IT organization and follow applicable application, infrastructure, and governance processes. The role administers Salesforce environments, analyzes and translates business requirements into Salesforce capabilities, and designs, builds, tests, deploys, and maintains declarative automation and programmatic solutions. It also supports Salesforce configuration, integrations, data quality, platform health, deployments, documentation, testing, releases, and production incidents. The analyst provides guidance to business users and junior team members and assesses Salesforce releases and features for business value, risk, and adoption readiness. Other duties may be assigned as required.

Requirements

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Business, or a related field, or equivalent relevant experience.
Five or more years of experience administering and developing solutions on the Salesforce platform.
Experience with Salesforce administration, including security, access management, object configuration, reporting, and data management.
Experience designing and supporting Salesforce Flow automation.
Experience developing and maintaining Apex classes, triggers, and test classes.
Experience supporting Salesforce solutions through requirements, design, build, testing, deployment, and production support.
Strong written and verbal communication skills, with the ability to communicate effectively with business users, stakeholders, technical teams, and different levels of management.
Ability to listen and communicate clearly and concisely, recognize the audience, and tailor communications accordingly.
Ability to work independently and manage multiple projects simultaneously, including prioritization.
Ability to organize time and resources effectively to achieve goals.
Ability to demonstrate leadership as a self-starter, set direction, and complete assignments.
Ability to interact effectively and cooperatively with employees at all levels.
Strong customer service orientation.
Flexibility with work schedules and availability to work overtime on evenings and weekends, with or without advanced notice.
Strong work ethic and willingness to do what it takes.
Ability to work on-call.
Ability to read, write, and speak English.

Nice To Haves

Salesforce Certified Administrator certification.
Salesforce Platform Developer I certification; Platform Developer II or Advanced Administrator certification is a plus.
Experience with Lightning Web Components, SOQL/SOSL, REST or SOAP APIs, platform events, and asynchronous Apex.
Experience integrating Salesforce with enterprise systems, identity providers, data platforms, or middleware.
Knowledge of relational data concepts, SQL, data modeling, and secure application design.
Experience working in an Agile or iterative delivery environment.

Responsibilities

Administer Salesforce environments, including users, roles, profiles, permission sets, sharing settings, queues, public groups, record types, page layouts, Lightning pages, and related security controls.
Gather and analyze business requirements, recommend solution approaches, and translate requirements into well-designed Salesforce capabilities.
Design, build, test, deploy, and maintain record-triggered, screen, scheduled, and autolaunched Flows using platform best practices and appropriate error handling.
Develop and maintain Apex classes, triggers, test classes, asynchronous processing, and Lightning Web Components when declarative tools do not adequately meet requirements.
Configure and support standard and custom objects, fields, validation rules, approval processes, assignment rules, notifications, reports, and dashboards.
Build and support integrations between Salesforce and external applications using APIs, platform events, middleware, and secure authentication patterns.
Monitor platform health, automation performance, scheduled jobs, governor-limit risks, integration failures, and user-impacting issues; troubleshoot and resolve incidents through root-cause analysis.
Manage data quality and lifecycle activities, including imports, exports, duplicate management, data validation, mass updates, and coordination of data migration efforts.
Plan and execute deployments across development, test, and production environments using approved source control, change management, and release processes.
Create and maintain technical documentation, solution designs, configuration inventories, support procedures, and user guidance.
Participate in design reviews, testing, peer reviews, release validation, and post-deployment support.
Provide guidance to business users and junior team members on Salesforce capabilities, limitations, and recommended practices.
Stay current on Salesforce platform releases and assess new features for business value, risk, and adoption readiness.
Perform other duties as required.