Business Systems Analyst III

Pyramid Consulting•Los angeles, CA

1d•Remote

About The Position

Pyramid Consulting is hiring a Business Systems Analyst III for a 06+ month contract opportunity with long-term potential. The position is remote in the U.S. and requires working in the Pacific Time Zone. The analyst will gather and translate business requirements, support enterprise marketing platforms, investigate and manage issues, and help improve systems and workflows. The pay range is $55–$60 per hour.

Requirements

At least 5 years of experience in business systems analysis or a related field.
Bachelor’s degree in a technical field such as computer science, computer engineering, or a related field.
Comfort working in the Pacific Time Zone.
Hands-on operation of Salesforce Marketing Cloud or a comparable platform.
Experience with issue triage and incident/escalation management for enterprise marketing platforms.
Ability to work independently with established runbooks and dashboards and limited onboarding.
Proven ability to communicate issue status and business impact to non-technical stakeholders.
Comfort reading dashboards and reporting platform health and audience-reach metrics, and spotting anomalies against baselines.
Hands-on experience with an enterprise marketing automation platform, including working with vendor support teams.

Nice To Haves

MBA or another related advanced degree.
Salesforce Marketing Cloud experience is strongly preferred; Salesforce CRM, Marketo, HubSpot, or Adobe Marketing Cloud experience is acceptable.

Responsibilities

Gather requirements from business units and translate them for programmers and developers.
Confer with clients about their information-processing or computation needs.
Prepare cost-benefit and return-on-investment analyses to support system implementation decisions.
Interview or survey workers, observe job performance, or perform the work to determine what information is processed and how.
Coordinate and link organizational computer systems to improve compatibility and information sharing.
Consult with management to ensure agreement on system principles.
Expand or modify systems to support new purposes or improve workflow.
Triage issues and manage incidents and escalations for enterprise marketing platforms.
Work with vendor support teams.
Communicate issue status and business impact to non-technical stakeholders.
Review dashboards and report platform health and audience-reach metrics, identifying anomalies against baselines.
Work independently with established runbooks and dashboards, with limited onboarding.