Business Systems Support Analyst III

Virgin Voyages•Plantation, FL

3d•Hybrid

About The Position

The Business Systems Support Analyst III is a member of Virgin Voyages’ Voyage Services team and supports business systems and operations. The role coordinates and executes testing for software releases, collects and reports system performance data, conducts regular audits of software applications and hardware, and helps teams understand and use new systems. It serves as a key link between business units and IT teams, supporting system improvements, projects, deployments, and change initiatives. The role is based at Virgin Voyages’ head office in Plantation, Florida, in a hybrid work environment. Collaboration Days are Tuesday through Thursday; Mondays and Fridays are remote. The position also calls for sensitivity to confidentiality and acting as an ambassador of Virgin culture.

Requirements

College degree or equivalent.
Experience working in a team environment and with external vendors.
At least 4 years of business systems analysis experience, including working closely with analysts and serving as a point of contact between management and team members.
At least 4 years of reservation systems experience.
Resilience, adaptability to changing priorities, and strong influencing skills.
Positive, energetic approach to working with diverse teams.
Self-motivation and ability to work independently as well as collaboratively.
Strong written and verbal communication skills.
Project management skills.
Familiarity with Agile/Scrum methodologies and project management tools.
Knowledge of databases, software development, and systems integration.
Familiarity with data analytics and change management principles.

Nice To Haves

Travel or hospitality web/reservation system experience.
Experience with Seaware and ship PMS systems.

Responsibilities

Serve as a primary point of contact between business units and IT teams, ensuring effective communication and collaboration.
Oversee development of system specifications, process flows, and functional requirements aligned with business goals.
Analyze business processes and systems to identify improvement opportunities and recommend solutions or enhancements.
Demonstrate system updates and processes.
Perform system audits.
Participate in testing software releases and upgrades.
Support and manage change requests and new initiatives.
Create and maintain workflow documentation and technical documentation.
Lead deployments of new initiatives and provide hypercare support.
Ensure project deliverables are on time, within scope, and meet quality standards.
Manage project timelines and resources as needed.
Analyze data and report on system performance, recommending improvements.
Handle sensitive information confidentially and act as an ambassador of Virgin culture.