Business Systems Support Analyst III

Virgin Voyages•Plantation, FL

1d•Hybrid

About The Position

The Business Systems Support Analyst III is a member of Virgin Voyages’ Voyage Services team and supports the business by coordinating and executing software-release testing, collecting and reporting system-performance data, and auditing operational software applications and hardware. The role serves as a key liaison between business units and IT, helps teams adopt new systems, and explains how those systems work. The position is based at Virgin Voyages’ headquarters in Plantation, Florida, with a hybrid schedule: in-office Collaboration Days on Tuesdays, Wednesdays, and Thursdays, and remote work on Mondays and Fridays.

Requirements

College degree or equivalent.
At least 4 years of business systems analysis experience, including working closely with analysts and serving as a point of contact between management and team members.
At least 4 years of reservation systems experience.
Experience working in a team environment and with external vendors.
Resilience, adaptability to changing priorities, and strong influencing skills.
Ability to work with diverse teams and bring a positive, energetic attitude.
Self-motivation and ability to work independently as well as collaboratively.
Strong written and verbal communication skills.
Project management skills.
Familiarity with Agile/Scrum methodologies and project management tools.
Knowledge of databases, software development, and systems integration.
Familiarity with data analytics and change management principles.

Nice To Haves

Travel or hospitality web/reservation system experience.
Experience with Seaware and ship PMS systems.

Responsibilities

Serve as a primary point of contact between business units and IT teams, facilitating communication and collaboration.
Oversee development of system specifications, process flows, and functional requirements aligned with business goals.
Analyze business processes and systems, identify opportunities for improvement, and recommend solutions or enhancements.
Demonstrate system updates and processes.
Perform system audits.
Participate in testing software releases and upgrades.
Support and manage change requests and new initiatives.
Create and maintain workflows and technical documentation.
Lead deployments of new initiatives and provide hyper-care support.
Ensure project deliverables are on time, within scope, and meet quality standards.
Manage project timelines and resources as needed.
Analyze and report data to assess system performance and recommend improvements.
Handle confidential information sensitively.
Act as an ambassador of Virgin culture.
Help other teams understand and adopt new systems.