CS Business Systems Analyst III

MedImpact Healthcare Systems, Inc.•San Diego, CA

3d•$80,218 - $140,382

About The Position

Serves as a technical member of the client team and ensures timely, accurate service delivery as a liaison among assigned clients, client team members, and IT staff. The role develops and maintains business systems solutions that support client operational needs, matches technology to business needs, and provides technical consultation to client teams and internal stakeholders. It also supports requirements analysis, system changes, project planning, testing, documentation, implementation, and training. The position requires domestic travel of up to 20% of the time.

Requirements

Bachelor's degree from a four-year college or university.
Four to six years of related experience in Pharmacy Benefit Management (PBM), pharmacy, managed healthcare, or a similar role; or an equivalent combination of education and experience.
Strong proficiency with Microsoft Office, including Word, PowerPoint, Excel, Visio, and Outlook, for creating complex documents, managing schedules, and analyzing data.
Business-user experience with multiple software applications or processing systems.
Working knowledge of key business applications and tools such as SQL coding, Oracle forms, Golden 32, MedOptimize, and Visio, and knowledge of UNIX operating systems.
Ability to balance a high volume of work and a variety of tasks.
Ability to prioritize urgent issues effectively.
Strong analytical, verbal, and written communication skills.
Detail-oriented, with a high degree of accuracy and organizational skills.
Ability to work effectively both as a team member and independently.
Strong investigative, problem-resolution, judgment, and decision-making skills.
Strong presentation and consultative skills when working with internal and external clients at various organizational levels.
Ability to travel domestically up to 20% of the time.

Responsibilities

Collaborate with internal and external stakeholders to create solutions integrating technology, information, and business processes.
Match appropriate technology solutions to business needs.
Identify, plan, develop, implement, and maintain business systems solutions supporting client operational needs.
Maintain understanding of client file layouts, relationships, and logic and how they operate in MedImpact business applications.
Provide technical consultation to the client team and related internal stakeholders.
Document user needs, program functions, and steps required to develop or modify business systems.
Translate requirements into business, system, and functional requirements, and partner with IT Developers to translate requirements into design specifications.
Develop queries to research, gather data, and identify solutions.
Analyze business and system changes or enhancements, including gap, impact, and risk analysis.
Participate in creating and monitoring service and trouble requests from creation through implementation.
Create and maintain documentation and materials for identified changes, including work, data, and process flows; analytical reports; decision-support structures; use cases; business rules; and report designs or mock-ups.
Ensure the systems section of the client MedManual is current and properly documented.
Create and maintain project plans, including task identification, prioritization, sequencing, test plans, and user acceptance testing.
Participate in developing and executing communications and training plans for implemented changes.
Use planning, prioritization, and organizational skills to deliver timely, high-quality work and efficiently use resources to achieve reporting timeliness and accuracy.
Maintain commitment to operational goals despite obstacles.
Cultivate positive relationships with internal and external customers by delivering sustainable, measurable, accurate, reliable, and timely results that meet or exceed expectations.
Respond promptly to service failures, resolve issues, and escalate concerns as appropriate.
Promote continuous improvement and adherence to quality principles.
Participate in business initiatives that contribute to service excellence.
Participate in ongoing professional development to stay current on technical and information-management enhancements and data-management best practices.