CS Business Systems Analyst III

MedImpact•San Diego, CA

About The Position

Serves as a technical member of the client team and ensures timely, accurate service delivery by acting as a liaison among assigned clients, client team members, and IT staff. The role identifies and delivers business systems solutions that support client operations, provides technical consultation, and works with stakeholders and developers to translate business needs into system requirements and design specifications. The position also performs research and analysis, supports service requests and system changes, maintains relevant documentation, and contributes to project planning, testing, communication, and training. The role requires domestic travel of up to 20% of the time. The position requires a bachelor's degree and four to six years of related experience in Pharmacy Benefit Management (PBM), pharmacy, managed healthcare, or a similar role, or an equivalent combination of education and experience. Candidates should have strong proficiency with Microsoft Office applications, experience with multiple business applications and processing systems, and working knowledge of SQL coding, Oracle Forms, Golden 32, MedOptimize, Visio, and UNIX operating systems. The role also requires analytical, communication, organizational, investigative, and problem-solving skills, with the ability to manage a high volume of work and collaborate effectively with internal and external clients. The stated pay scale is $83,426–$145,997; the posting notes that actual compensation depends on experience, education, qualifications, and other factors. The position is not eligible for sponsorship. Benefits listed include medical, dental, vision, wellness programs, paid time off, company-paid holidays, incentive compensation, a 401(k) with company match, life and disability insurance, tuition reimbursement, and an employee referral bonus.

Requirements

Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience.
Four to six years of related experience in Pharmacy Benefit Management (PBM), pharmacy, managed healthcare, or a similar role.
Strong proficiency with Microsoft Word, PowerPoint, Excel, Visio, and Outlook for creating complex documents, managing schedules, and analyzing data.
Experience as a business user of multiple software applications and processing systems.
Working knowledge of SQL coding, Oracle Forms, Golden 32, MedOptimize, Visio, and UNIX operating systems.
Ability to balance a high volume of work and varied tasks.
Ability to effectively prioritize urgent issues.
Strong analytical, verbal, and written communication skills.
Detail-oriented, with a high degree of accuracy and organizational skills.
Ability to work effectively both as a team member and independently.
Investigative, problem-resolution, judgment, and decision-making skills.
Presentation and consultative skills for working with internal and external clients at various organizational levels.
Ability to travel domestically up to 20% of the time.

Responsibilities

Collaborate with internal and external stakeholders to create solutions integrating technology, information, and business processes.
Match technology solutions to business needs.
Identify, plan, develop, implement, and maintain business systems solutions supporting client operational needs.
Maintain understanding of client file layouts, relationships, and logic, and how they operate in MedImpact business applications.
Provide technical consultation to the client team and related internal stakeholders.
Document user needs, program functions, and the steps needed to develop or modify business systems.
Translate requirements into business, system, and functional requirements and partner with IT developers to translate them into design specifications.
Develop queries to research and gather data and identify solutions.
Analyze business and system changes or enhancements, including gap, impact, and risk analysis.
Participate in creating and monitoring service and trouble requests from creation through implementation.
Create and maintain documentation related to changes, including work, data, and process flows; analytical reports; decision-support structures; use cases; business rules; and report designs or mock-ups.
Ensure the systems section of the client MedManual is current and properly documented.
Create and maintain project plans, including task identification, prioritization and sequencing, test plans, and user acceptance testing.
Participate in developing and executing communication and training plans for implemented changes.
Use planning, prioritization, and organizational skills to deliver timely, high-quality work and use resources efficiently while maintaining reporting timeliness and accuracy.
Maintain commitment to operational goals despite obstacles.
Build positive relationships with internal and external customers by delivering sustainable, measurable, accurate, reliable, and timely results that meet or exceed expectations.
Respond promptly to service failures, resolve issues, and escalate concerns as appropriate.
Promote continuous improvement and adherence to quality principles.
Participate in business initiatives that contribute to service excellence.
Participate in ongoing professional development to stay current with technical and information-management enhancements and data-management best practices.