Senior Product Manager (Community)

Papa

4d•$159,000 - $210,000•Hybrid

About The Position

Papa is building Papa Community, a new venture focused on virtual care for seniors. This role is for a Senior Product Manager to own product development for this 0-to-1 venture. The position offers the autonomy of an early-stage startup with the backing of a growth-stage company. The Senior Product Manager will be the first dedicated PM for the team, responsible for defining and driving the product roadmap in close collaboration with engineering, clinical operations, and the General Manager. This is a unique opportunity to shape the product from its inception, impacting how care is delivered for years to come. The role involves owning the platform that powers the care model, translating business problems into product solutions, and reporting directly to the GM while influencing platform strategy and investment decisions.

Requirements

5+ years of product management experience
Meaningful product experience in healthtech
Demonstrated ability to build 0-to-1 products in resource-constrained, startup environments
Passionate about improving healthcare access and outcomes for older adults
Greenfield platform judgment - You've built 0-to-1 products before. You know how to sequence a roadmap around operational need rather than feature completeness, make smart build vs. buy calls under resource constraints, and resist over-engineering when speed matters more than perfection.
User empathy and behavioral intuition - You have deep empathy for the people using your product and strong intuition for what drives human behavior. You've built for non-technical users balancing patient care and efficiency. You know when to trust qualitative feedback over data alone.
Clinical workflow fluency - You can sit with the care team, understand how they deliver care, and translate that into product requirements without needing a clinical translator. You ask the right questions, and you don't over-engineer what you hear.
Analytical rigor - You define success metrics that capture real outcomes rather than proxy activity. You use product and operational data to understand adoption, friction, and impact — and let those insights set your priorities, not just validate them. You have strong quantitative fluency and can move fluidly between the numbers and the narrative.
Business model awareness - You understand that platform decisions have P&L implications. You think one level above the product and can connect your roadmap choices to business metrics and member outcomes.
High autonomy and ownership - You thrive in environments with open questions and limited established processes. You communicate with precision, make recommendations, and own outcomes without needing detailed requirements or constant direction.
Startup adaptability - You move fast, communicate proactively across clinical and operational teams, and understand when to ship quickly versus invest in longer-term solutions.
Regulatory literacy - You understand that as a healthcare platform, product decisions are compliance decisions. You're energized by working in regulated, complex industries and see constraints as a product design challenge rather than a blocker.

Nice To Haves

Experience building a roadmap from scratch in an early-stage or ambiguous environment
Experience working closely with clinical teams
Experience with healthcare API integrations and EHR workflows
Interest in or experience applying AI in product development, particularly in regulated industries

Responsibilities

Own our care delivery platform roadmap end to end. Lead discovery, define requirements, sequence investment, and drive delivery for our platform — from V1 through the ongoing layers of clinical intelligence, automation, and operational tooling that follow.
Design and improve internal clinical workflows. Work directly with the care team to understand how care delivery actually works on the ground, and translate that into product requirements and workflow improvements.
Lead system integration decisions. Evaluate and prioritize API integrations within our health tech stack — including our EHR, care management tools, and billing infrastructure.
Make build vs. buy recommendations and ensure our systems work together in a way that reduces friction for the clinical team and improves data quality.
Own end-to-end outcomes. This role sits at the intersection of clinical and engineering teams, each with distinct needs and constraints.
Earn influence through judgment, translate across functions, and take accountability for outcomes.