Senior Community Manager

Sun Communities•Osceola, IN

4d•Onsite

About The Position

Senior Community Managers are responsible for the operations and profitability of the community and serve as the day-to-day point of contact for residents. They are on call 24 hours a day and oversee administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management, and resident relations. The role requires living on site within the community; housing is provided.

Requirements

High school diploma or GED.
Four years of property management experience, including two years of supervisory experience.
Six months of prior sales and leasing experience.
General knowledge of maintenance.
Demonstrated leadership abilities.
Strong organizational skills.
Excellent verbal and written communication skills.
Solid negotiation skills.
Ability to thrive in a fast-paced environment.
Working knowledge of basic accounting principles.
Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law.
Intermediate computer proficiency, including use of Microsoft Office Suite, email, and the internet.
Flexibility to respond to community needs during non-business hours.
Ability to live on site within the community; housing is provided.
Valid driver's license.

Nice To Haves

Bachelor's degree in Real Estate, Hospitality, or Business.

Responsibilities

Market model, pre-owned, and brokered homes for sale in the community, and prepare documents to list and sell homes.
Resolve complaints and respond to issues in a timely manner.
Manage rent collection, including collecting, posting, and depositing income from rental sites and homes, and filing to collect delinquent debts.
Handle delinquencies and approve eviction proceedings in accordance with company policies.
Monitor, code, and approve invoices for operating expenses and sales-related costs.
Coordinate team member selection and development and ensure team members comply with applicable policies and procedures.
Assist with developing and maintaining marketing strategies.
Coordinate lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up.
Ensure compliance with federal, state, and local agencies and laws regulating fair housing and community operations.
Initiate lease renewals and rent increase letters and ensure timely distribution.
Inspect used or repossessed homes and recommend purchases and renovations.
Prepare sites for home models and coordinate with the maintenance team to prepare vacant sites for home move-ins.
Handle onsite emergencies in accordance with standard operating procedures.
Ensure compliance with safety policies and complete workers' compensation accident and incident reports promptly.
Ensure community appearance meets company curb appeal standards.
Assist with budget preparation and provide accurate data for capital expenditure and expansion needs.
Report deficiencies that could adversely affect community operations.
Review and compile property accounting reports for the Accounting Department.
Perform other duties as assigned.

Benefits

Comprehensive medical and prescription coverage with four plan options.
Comprehensive dental and vision plans.
On-site fitness center.
Voluntary health and dependent care reimbursement accounts.
Life, accidental death and dismemberment, and dependent life insurance.
Short- and long-term disability coverage.
401(k) plan with company matching contribution.
Employee Assistance Program.
Identity theft insurance.
Legal assistance plan.
Pet insurance.
Tuition reimbursement program.
Vacation RV site discounts at company resorts.
Team Member Perks & Discounts program.
Up to six weeks of paid parental leave for the birth, adoption, or placement of a child.
Paid time off, including ten holidays, vacation, personal and sick time, bereavement leave, and jury duty pay.
Advancement opportunities.
Flexible work arrangements.