Senior Community Manager (II)

Action Property Management•Sacramento, CA

4d•$90,000 - $100,000•Hybrid

About The Position

The Senior Community Manager (II), Portfolio, drives operational excellence across multiple suburban or urban communities in the greater Sacramento region. The role manages a portfolio of approximately 5–7 accounts and is responsible for client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated associations and communities. The ideal candidate has 3–5 years of HOA portfolio management experience and can commute to properties to conduct inspections and attend in-person meetings as needed. The position works with association boards, homeowners, vendors, and internal support teams to address community needs and deliver quality service. It includes preparing for and attending board and annual meetings, reviewing financial statements, supporting planning and budgeting, monitoring performance indicators, conducting inspections, and ensuring compliance with governing documents and applicable codes. Evening availability is needed for board meetings, and the role participates in the on-call process for after-hours matters. The company describes the position as hybrid, with a combination of office and work-from-home days. It provides equipment, a monthly auto allowance, and monthly cell phone and internet reimbursements. Compensation is $90,000–$100,000 per year, depending on experience.

Requirements

3–5 years of HOA portfolio management experience.
CMCA certification or ability to obtain it within the first six months of employment.
Evening availability for board meetings.
Ability to travel to properties for in-person meetings and inspections as needed, including commuting within the greater Sacramento region.
Knowledge of budgets and the budgeting process.
Knowledge of audits, reserve studies, the bidding process, and association governing documents.
Strong verbal and written communication skills.
Effective presentation skills.
Strong problem-solving, organization, and project management skills.
Exceptional time-management skills and ability to work independently.
Commitment to following up on issues in a timely manner.

Responsibilities

Manage a portfolio of community associations and build strong relationships with board members as a representative of Action Property Management.
Prepare, coordinate, and attend board and annual meetings; draft Management and Directors’ Reports and accurate meeting minutes.
Support long-term association planning, budgeting, maintenance strategy, and annual calendar development.
Review monthly financial statements and provide insights to help boards make informed decisions.
Coordinate with internal support teams and vendors to deliver quality service and complete delegated tasks on time.
Monitor KPIs related to work orders, compliance, and contractor performance, and provide regular updates to boards.
Conduct periodic community inspections to identify maintenance needs, address non-compliance, and issue written communications to homeowners as needed.
Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
Verify contractor credentials, manage continuation of contracted services, and escalate after-hours matters as part of the on-call process.
Work with board members, homeowners, and vendors to resolve issues promptly.
Support sales growth initiatives and client retention.
Provide management, mentorship, and oversight to designated associations and communities.

Benefits

Monthly auto allowance.
Monthly cell phone and internet reimbursements.
Ongoing training and professional development opportunities.
Medical insurance.
Dental insurance.
Vision insurance.
Pet insurance.
401(k) with company match.
Life and disability support for qualifying team members.
Paid vacation time.
Sick time.
Company-observed holidays and holiday pay.
Birthday holiday.
Unlimited PTO.
Hybrid work model with a flexible schedule.
Company-provided equipment and tools.
Support from corporate departments including Community Care, Finance, Accounting, Escrow, IT, Human Resources, and Legal Compliance.