Senior Community Manager

Related • New York, NY

2d • Onsite

About The Position

Related Affordable is hiring a Senior Community Manager to oversee performance, compliance, and daily operations at a 144-unit affordable housing community in Manhattan’s Chelsea neighborhood. The role combines operational leadership with coaching and mentoring on-site staff, while working with regional leadership to implement best practices, support initiatives, and strengthen operations across the portfolio. The position is focused on financial performance, regulatory compliance, resident satisfaction, and a culture of accountability, collaboration, and service excellence. Periodic regional travel and availability to work one Saturday per month are required.

Requirements

• At least 5 years of property management experience, including demonstrated leadership in affordable housing environments.
• Availability to work one Saturday per month.
• Advanced knowledge of affordable housing programs such as Project Based Section 8, LIHTC, HUD, and related compliance requirements.
• Strong financial management skills, including budget development, variance analysis, and operational forecasting.
• Experience with RealPage, OneSite, and JD Edwards or similar property management software.
• Ability to lead teams, influence outcomes, and manage multiple priorities across locations.
• Proactive, problem-solving mindset and passion for creating positive living experiences.
• Willingness and ability to travel regionally as needed.
• Ability to maintain confidentiality and handle sensitive issues professionally.
• Accountability, reliability, attention to detail, resilience, and proactive problem-solving, along with a commitment to continuous learning and development.
• Ability to foster collaboration and a resident-centered environment through empathy, respect, and cross-functional cooperation.

Nice To Haves

• Professional certifications such as COS, C3P, HCCP, or equivalent.
• Experience overseeing large portfolios of 500 or more units.

Responsibilities

• Lead, coach, and develop on-site office and maintenance staff, including hiring, training, performance management, and succession planning.
• Oversee leasing strategy, marketing, recertifications, and administrative operations to meet occupancy and compliance goals.
• Manage property financial performance, including budgeting, forecasting, accounts payable and receivable, rent collection, and delinquency oversight.
• Travel periodically to support regional initiatives, provide operational guidance, assist with coverage needs, and participate in leadership meetings or portfolio projects.
• Ensure compliance with affordable housing programs and regulations, including HDC, HCR, HUD, and LIHTC.
• Foster positive resident engagement, address concerns professionally, and support conflict resolution.
• Partner with maintenance leadership to ensure preventative maintenance, capital improvements, and service standards are met.
• Analyze operational reports and KPIs to identify trends, risks, and opportunities for improvement.
• Support special projects, onboarding initiatives, and operational transitions that improve property or portfolio performance.

Benefits

• 19 or more days of paid time off.
• Medical, vision, and dental plan options.
• Life insurance and an Employee Assistance Program.
• 401(k), FSA, and HSA.
• Employer-paid life and AD&D insurance.
• Paid leave and disability programs.
• Mental health resources, including counseling.
• Fertility benefits, including surrogacy and adoption assistance.
• Paid time off to volunteer and matching for charitable donations.
• Learning and training programs.
• Tuition and certification reimbursement.
• Internal advancement opportunities.
• Annual performance bonus.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed