Senior Community Manager

Associa•San Diego, CA

1d•$85,000 - $90,000•Onsite

About The Position

The Senior Community Manager (Community Manager III / On-Site/Portfolio Community Manager) provides overall supervision of assigned community associations. The role interacts with homeowners, vendors, board and committee members, and staff at Associa’s Client Shared Service Center and branch office. The position oversees association operations and administration in accordance with management agreements and association policies and procedures, and supports boards and homeowners on administrative, financial, operational, and community matters. The role is based at the stated San Diego location; travel may be required, and the work environment includes frequent social interaction and activity both inside and outside the office.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of association boards and community association managers, and how those roles interface with homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict-resolution techniques.
Professional phone, interpersonal, written, and verbal communication skills.
Professional customer-service skills.
Self-motivated, proactive, detail-oriented, and able to work as part of a team.
Time-management and time-critical prioritization skills.
Associate degree required.
Three to five years of community association experience.
Industry-specific certification.
Location-specific license.
Travel may be required.
Frequent standing, walking, and talking, with activities both indoors and outdoors.
Overtime may be required.
Frequent social interaction.

Nice To Haves

Bachelor’s degree preferred.
Zero to three years of management and/or supervisory experience.

Responsibilities

Supervise the operation and administration of assigned associations in accordance with management agreements and association policies and procedures.
Act as, or oversee, the primary liaison with association boards of directors and homeowners as needed.
Perform or direct administrative and management duties requested by the board of directors and provided for in the management agreement.
Ensure effective development and use of Associa community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the association board of directors.
Provide or oversee recommendations to boards and committees regarding major capital expenditures needed to maintain community appearance and operations.
Monitor corporate and client delinquency rates and the collections process for the account portfolio.
Attend board meetings as specified in management agreements and attend community events as needed.
Prepare board packages within established time frames.
Ensure boards of directors are informed of legal actions involving their associations.
Maintain unit and contract files relating to association operations.
Assist boards of directors and architectural review boards with architectural review processes and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.