Senior Community Manager

Core Spaces•Bloomington, IL

1d•Onsite

About The Position

The Senior Community Manager is the senior operational leader for an assigned Core Spaces community, responsible for driving asset performance through leadership, financial stewardship, operational excellence, team development, and execution of business objectives. The role oversees all aspects of community operations and partners with Regional Leadership, Revenue Management, Marketing, Facilities, and other cross-functional teams to support property performance, resident satisfaction, team engagement, and long-term business success. The position requires independent judgment in evaluating business performance, balancing priorities, managing operational challenges, developing team members, and implementing strategies that support occupancy, revenue growth, resident retention, and overall asset performance. The Senior Community Manager leads the on-site team, owns property-level financial performance, oversees daily operations and leasing, supports resident and university relationships, and works with Maintenance leadership on service delivery and asset preservation. The role is performed on-site at the property, may require occasional travel, and includes additional hours, evenings, weekends, and overtime when necessary.

Requirements

High school diploma or equivalent required.
At least 5 years of progressive property management experience, preferably in student housing.
Demonstrated success leading teams, driving property performance, and achieving leasing, financial, and resident satisfaction goals.
Strong financial acumen, including budgeting, forecasting, expense management, operational reporting, and business performance analysis.
Experience evaluating performance trends, implementing corrective action plans, and driving measurable business results.
Ability to develop team members, create accountability, and build high-performing teams.
Strong leadership, communication, coaching, decision-making, and relationship-building skills.
Ability to exercise independent judgment and manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office and property management software platforms.
Ability to work the full required shift and schedule on-site at the property, including additional hours, evenings, weekends, and overtime when necessary.
Ability to complete all physical requirements of the role with or without reasonable accommodation.

Nice To Haves

Bachelor's degree.
Student housing operations, leasing performance, occupancy management, and large-scale turn experience.
Experience with Entrata, Yardi, or other property management systems.
Experience leading teams through demanding operational cycles, including turn, move-in, move-out, and peak leasing periods.
Experience developing future leaders and building team cultures focused on accountability and performance.
Experience with university partnerships, resident engagement strategies, and reputation management initiatives.
Experience with financial analysis, business planning, operational reporting, and performance improvement initiatives.
Occasional travel availability as needed.

Responsibilities

Build, lead, and develop a high-performing on-site team across leasing, operations, resident experience, and maintenance; set performance expectations and accountability.
Conduct coaching conversations, performance evaluations, development planning, and ongoing feedback; partner with Talent Acquisition and People Operations on hiring, onboarding, workforce planning, employee relations, and talent development.
Identify and develop future leaders, support succession planning, evaluate organizational effectiveness, and recommend staffing, structure, development, and resource allocation changes.
Provide leadership during high-demand periods, including leasing season, move-in, move-out, turn, and major resident engagement initiatives.
Own the property-level budget, forecasting, and financial performance; monitor revenue, occupancy, delinquency, concessions, expenses, and variances, and implement corrective actions.
Analyze financial trends, business metrics, and operational data; partner with Regional Leadership and Revenue Management on strategies, pricing, occupancy, revenue growth, resident retention, and NOI.
Review and approve expenditures, maintain financial controls, and ensure timely and accurate financial reporting, forecasting, approvals, and operational documentation.
Oversee day-to-day property operations and ensure consistent execution of company standards, policies, and operational expectations.
Evaluate operational performance, monitor reporting and business indicators, and identify opportunities to improve efficiency, communication, resident experience, and business results.
Lead planning and execution of turn, move-in, move-out, capital projects, staffing transitions, and community-wide operational programs.
Ensure administrative processes, reporting requirements, documentation standards, and operational workflows are completed accurately and on time.
Manage vendor relationships, service agreements, and contract performance; identify operational risks and implement solutions supporting business continuity and property performance.
Own leasing performance, including traffic generation, conversion, retention, and occupancy; monitor leasing funnel metrics, competitive positioning, traffic sources, and market trends.
Partner with Marketing and Revenue Management on campaigns, pricing, leasing velocity, market positioning, and property-specific strategies that support leasing and occupancy objectives.
Lead renewal and retention strategies to support resident satisfaction, occupancy stability, and long-term asset performance.
Champion a hospitality-driven resident experience and serve as the escalation point for complex resident, guarantor, parent, and stakeholder concerns.
Monitor resident satisfaction, feedback, online reviews, and reputation metrics; develop resident engagement and reputation management initiatives.
Build relationships with residents, parents, guarantors, university representatives, and community stakeholders; leverage partnerships to support engagement, leasing, and property performance.
Represent the community professionally and serve as an ambassador for the Core Spaces brand.
Partner with Maintenance leadership to oversee service delivery, operational readiness, work orders, preventative maintenance, unit turns, and property condition.
Support capital planning and asset enhancement; maintain common areas, amenities, units, and grounds to company standards and resident expectations.
Ensure compliance with safety requirements, risk management protocols, legal requirements, fair housing regulations, company policies, and operational standards.
Maintain accurate payroll, reporting, resident records, documentation, and administrative processes; support audits, compliance reviews, inspections, and reporting requirements.
Identify operational, financial, resident, staffing, and compliance risks and implement mitigation strategies proactively.
Partner with Regional Leadership on special projects, operational initiatives, and business priorities.
Work the required full shift and schedule on-site; be available for additional hours, evenings, weekends, overtime, and move-out, turn, and move-in work beyond normal full-time hours.
Perform other assigned duties, complete the physical requirements of the role with or without reasonable accommodation, and travel occasionally as needed.

Benefits

A culture that provides a sense of belonging.
Competitive pay that values contributions.
Generous PTO to disconnect or celebrate life milestones.
Paid 14+ holidays, including the employee's birthday.
Cell phone stipend.
Paid parental leave beginning after 90 days.
Paid volunteer time off.
Health plan options beginning within at least 30 days of employment.
Yearly subscription to a meditation app for personal wellness.
Employee Assistance Program (EAP) for confidential support services.
Company retirement options including 401(k), matching, and a Roth account option.