Senior Community Manager

Quest Management Group • District Heights, MD

2h • $95,000 - $110,000 • Onsite

About The Position

The Senior Community Manager is an onsite, hands-on leadership role responsible for operational execution, team development, property performance, and resident experiences across a portfolio of conventional/market communities. The role works closely with Community Managers and the VP of Property Management to promote consistent operations, performance, and a culture of excellence.

Responsibilities include maximizing property revenue; addressing operational challenges; overseeing fiscal performance, budgets, occupancy, pricing, concessions, rent-roll audits, and market analysis; supporting software integration; hiring, training, mentoring, and managing personnel; monitoring marketing, leasing, renewals, and competition; maintaining accurate financial and administrative records; coordinating vendors and invoices; distributing important information; and working with Maintenance on building, amenity, turn, and work-order quality and timeliness. Periodic travel to the office for meetings and training is required.

Requirements

• At least 5 years of multifamily property management experience.
• Demonstrated success improving property performance and leading teams.
• Strong financial experience managing budgets and team performance.
• High proficiency with computers, including Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

• Proficiency with Entrata.
• Professional certification such as CAM, CAPS, or CPM.

Responsibilities

• Maximize property revenue and identify operational challenges, implementing creative and cost-effective solutions.
• Maintain fiscal accountability for portfolio performance, including budget implementation and occupancy standards.
• Assist with creating, reviewing, and targeting annual budgets.
• Manage monthly specials, pricing, concessions, rent-roll audits, and market-survey analysis.
• Support new software integration.
• Screen, hire, orient, and train new employees in accordance with company guidelines.
• Assist Community Managers with recruiting, interviewing, and training community staff.
• Mentor and develop onsite teams to promote accountability, engagement, and performance.
• Ensure company policies, procedures, and resident-service standards are followed across communities.
• Document employee performance and take disciplinary action when necessary and in a timely manner.
• Promote staff harmony through support, effective leadership, and positive example.
• Ensure personnel administration, including performance evaluations, transfers, promotions, payroll, and bonuses, is completed on time.
• Ensure onsite management and staff comply with company policies, procedures, and applicable industry regulations, including fair housing, OSHA, municipal, and federal regulations.
• Monitor market trends and portfolio competition.
• Manage rental rates, specials, and concessions to support revenue and occupancy.
• Work with the Property Manager to develop and administer a proactive renewal program focused on revenue and occupancy.
• Monitor personnel actions and leasing performance across the portfolio to support performance and accountability.
• Maintain timely and accurate records of community transactions, including rent collections, delinquencies, move-ins, move-outs, and payables.
• Collect and post rents and maintain accurate, current property accounting and collection records as needed.
• Collect, review, and organize invoices and arrange payment after supervisor approval using company accounting software, as needed.
• Obtain bids and pricing from vendors, suppliers, and contractors, and resolve inadequate service issues.
• Ensure administrative paperwork is accurate, complete, and submitted on time.
• Distribute company- or community-related information, including bad-weather and emergency notices and policy updates, to residents and team members.
• Ensure apartment turns and work orders are completed promptly and accurately.
• Work with Maintenance to maintain apartment buildings and amenities.
• Travel periodically to the office for meetings, training, and related activities.

Benefits

• Medical, dental, and vision insurance.
• 128 hours of paid time off annually.
• Five days of accrued sick leave per year.
• 13 paid holidays, plus the employee's birthday off as a personal holiday.
• 401(k) with an employer match of up to 5%.
• Ongoing training, education reimbursement, mentorship, and growth opportunities.
• Employee recognition programs.
• A values-driven culture emphasizing growth, integrity, and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed