Senior Community Manager

Avanath • Portland, OR

5h • $100,000 - $112,500

About The Position

The Senior Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role calls for professionalism, positive engagement, strong relationship-building, and collaborative work with residents, staff, vendor partners, regulatory bodies, and social service organizations. The manager listens and responds constructively to resident and staff concerns, drawing on organizational resources and leadership as needed.

The position manages resident relations and services, financial performance, on-site operations, and staff leadership. It is responsible for resident events and retention, budgets and financial reporting, leasing and occupancy performance, team development and scheduling, vendor and contractor oversight, and compliance with applicable company policies and housing laws. The role is classified as essential staff and requires reporting to work while following safety and business protocols. Travel within the region and to other business offices and events is required.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to defuse and respond to resident concerns while avoiding escalation.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work well under time and other constraints.
• Professional presentation and appearance.
• Familiarity and ability with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.
• Ability to report to work as essential staff and adhere to safety and business protocols.
• Frequent sitting and walking; repetitive computer, keyboard, mouse, and phone use; reading, comprehending, writing, performing calculations, and verbal communication.
• May work at an elevated site or walk on uneven ground; occasional squatting, bending the neck or waist, twisting the neck or waist, pushing, and pulling.

Responsibilities

• Oversee the community efficiently and profitably while promoting resident and associate satisfaction and well-being.
• Manage the resident experience from move-in through move-out, acknowledge complaints promptly, and act to resolve them.
• Advocate for residents by communicating concerns to senior leadership and serve as a resource for community-living issues.
• Plan and manage resident events and retention programs; refer residents to appropriate assistance services and agencies when necessary.
• Maintain a secure, confidential file for each resident.
• Monitor the community’s financial health and manage budgets, rent rolls, projections, and occupancy goals.
• Generate revenue and financial gains through marketing and leasing residential units and other revenue sources.
• Implement a system to achieve 0% rent delinquency and prepare accurate, timely monthly reports and financials.
• Prepare the annual property operating budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate across departments when applicable.
• Set immediate and long-term goals for team members and provide feedback, training, and development.
• Coordinate on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Promote collaboration, inclusivity, trust, transparency, and effective communication among residents, staff, agencies, owners, and other stakeholders.
• Assess employee performance, recognize strong performance, and address poor performance by setting clear expectations.
• Respond to team member concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Create and supervise personnel schedules to maximize operational efficiency.
• Ensure the community’s curb appeal is maintained.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
• Meet local, state, and federal compliance and eligibility requirements; follow employee and management handbooks.
• Respond to potential housing violations and liability concerns, and seek Regional Manager approval and guidance within established parameters.
• Travel within the region and to other business offices and events by airline, train, or automobile.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Opportunities for development through online training platforms, classes, and one-on-one coaching
• Growth and promotion-from-within opportunities
• Flexible work schedules to accommodate varying employee needs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed