Senior Community Manager

Brighthaven • Portland, OR

5h • $100,000 - $112,500

About The Position

The Senior Community Manager oversees an assigned community efficiently and profitably while fostering resident and associate satisfaction and well-being in alignment with company and owner goals. The role requires professionalism, positive engagement, strong relationship-building, and a collaborative approach with residents, staff, vendor partners, regulatory agencies, and social services partners. The manager listens and responds to resident and staff concerns, drawing on organizational support services and senior leadership when needed.

The position is responsible for resident relations and customer service throughout the resident life cycle; community financial performance, budgets, occupancy, leasing, and reporting; staff leadership and on-site operations; and compliance with company policies and applicable housing laws and regulations. It also oversees resident events and retention programs, vendor relationships, personnel schedules and performance, community appearance, and applicable capital projects and subsidy vouchers.

This is an essential-staff role requiring the incumbent to report to work and follow safety and business protocols. Work involves frequent sitting and walking, computer and phone use, and travel within the region and to other business offices and events by airline, train, or automobile. The role may involve elevated sites or uneven ground and occasional squatting, bending, twisting, pushing, and pulling.

Requirements

• 5–7 years of experience in the property management industry.
• At least 2 years of experience as a community or property manager.
• Demonstrated ability to de-escalate and respond to resident concerns.
• Proven effective and efficient leadership experience.
• Knowledge of LIHTC and tax credit qualifications.
• Strong interpersonal, verbal, and written communication skills.
• Ability to interact effectively with senior executives.
• Ability to work effectively under time and other constraints.
• Professional presentation and appearance.
• Familiarity with Microsoft Office (Word, Excel, and PowerPoint), the internet, and email.

Responsibilities

• Ensure a positive resident experience throughout the full resident life cycle, from move-in through move-out.
• Establish systems for providing resident services, acknowledging complaints promptly, and taking timely corrective action.
• Advocate for residents by communicating concerns to senior leadership and serve as a resource for matters affecting community living.
• Plan and manage resident events and retention programs; refer residents to appropriate assistance services and agencies as needed.
• Maintain a secure, confidential file for each resident.
• Review the community budget comparison regularly and understand the assigned community’s financial health.
• Generate financial growth through marketing and leasing new and turnover units and developing additional revenue lines.
• Manage and execute budgets, rent rolls, projections, and occupancy goals; implement a system to achieve 0% rent delinquency.
• Prepare accurate, timely monthly reports and financial statements.
• Prepare the Property Annual Operating Budget with the Regional Manager and submit subsidy vouchers when applicable.
• Oversee large capital projects and coordinate across departments when applicable.
• Set and communicate immediate and long-term goals for team members, and lead on-site operations, including budget implementation, compliance, vendor relationships, contractor workmanship, rent collections, and accounts payable.
• Support team performance through regular feedback, training, and development; foster collaboration, inclusivity, trust, and transparency.
• Communicate with residents, community members, agencies, owners, and team members, and respond to staff concerns, maintenance conditions, resident problems, security breaches, and emergencies.
• Assess employee performance, recognize strong performance, and address poor performance by setting clear expectations.
• Create and supervise personnel schedules to support operational efficiency and maintain the community’s curb appeal.
• Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Meet agency compliance and eligibility requirements, ensure procedures in employee and management handbooks are followed, respond to potential housing violations and liability concerns, and seek Regional Manager guidance within specified parameters.
• Report to work as essential staff and adhere to safety and business protocols.

Benefits

• Health, dental, and vision benefits.
• 401(k).
• Personal time off.
• Paid holidays.
• Opportunities for advancement and promotion from within.
• Learning and development opportunities, including online training platforms, classes, and one-on-one coaching.
• Flexible work schedules to accommodate employees’ varying needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed